Logo of Huzzle

Home

Matches

Explore

Manage

Retail Sales Associate, Full Time

image

Old Navy

1mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Edmonton

AI generated summary

  • You should have strong customer service skills, be able to work in a fast-paced environment, and be available for flexible scheduling, including weekends and holidays.
  • You will engage customers, assist with product inquiries, maintain store presentation, process transactions, and support inventory management while ensuring a positive shopping experience.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the primary responsibility of a Retail Sales Associate at Old Navy?

The primary responsibility of a Retail Sales Associate at Old Navy is to engage and connect with customers by providing excellent customer service, educating and informing them about products, and creating a premium shopping experience that builds brand loyalty.

What kind of work environment can I expect when working at Old Navy?

Old Navy fosters a fast-paced and playful work environment where employees are encouraged to be their authentic selves and work collaboratively as a family.

What are the key tasks that I will perform as a Retail Sales Associate?

As a Retail Sales Associate, you will acknowledge and assist customers, offer style suggestions, promote loyalty programs, support various store processes, and respond to internal and external requests.

What skills are important for this Retail Sales Associate position?

Important skills for this position include effective communication, problem-solving abilities, a customer-focused attitude, basic information-gathering skills, and the ability to learn and adapt through on-the-job training.

What benefits does Old Navy offer to its employees?

Old Navy offers a range of benefits including merchandise discounts, competitive paid time off, medical, dental, vision and life insurance, virtual healthcare, employee stock purchase plans, and maternity/parental top-ups, among others.

Is prior retail experience required for the Retail Sales Associate position?

The job description does not specify that prior retail experience is required, but it does emphasize the importance of becoming an expert in the brand's selling behaviors and providing exceptional customer service.

How does Old Navy support diversity and inclusion in the workplace?

Old Navy is committed to providing a workplace free from harassment and discrimination, fostering a diverse and inclusive environment, and actively recruiting and promoting qualified individuals from various backgrounds.

Will I receive training for this role?

Yes, training will be provided on job-related procedures and knowledge to help you succeed as a Retail Sales Associate.

What should I expect during the customer interaction process?

You should expect to handle customer interactions courteously and professionally, assist them with their needs, and resolve any potential issues or concerns effectively.

How does Old Navy encourage team collaboration?

Old Navy encourages team collaboration by promoting an environment where employees can thrive together, hence cultivating a sense of community and support among team members.

Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.