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Retail Sales Associate - Market Mall

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Old Navy

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Calgary

AI generated summary

  • You must communicate well, solve problems, engage customers, handle issues professionally, gather information, and learn procedures through training.
  • You will engage customers with excellent service, educate on products, assist with locating items, suggest outfits, promote loyalty programs, and support various store processes.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

  • In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What is the role of a Retail Sales Associate at Old Navy?

The Retail Sales Associate engages and connects with customers by providing excellent customer service, educating them about products, and ensuring an enjoyable shopping experience.

What are the expectations for customer interactions?

Associates are expected to acknowledge and assist customers, locate merchandise efficiently, and handle customer interactions professionally and courteously.

Is prior experience in retail necessary for this position?

While prior retail experience is advantageous, it is not explicitly required. A willingness to learn and a good attitude are crucial.

What are the key responsibilities of the Retail Sales Associate?

Key responsibilities include providing customer service, offering outfit suggestions, promoting loyalty programs, and supporting operations on the sales floor, fitting room, checkout, and back of house.

What qualifications do I need to succeed in this role?

Successful candidates should be good communicators, problem solvers, team-oriented, and open to feedback, with the ability to learn through on-the-job training.

What benefits does Old Navy offer?

Benefits include a 50% merchandise discount, competitive paid time off, health insurance, retirement savings plans, employee stock purchase plan, and parental leave support, among others.

Is there room for growth within Old Navy?

Yes, Old Navy encourages career growth and development opportunities for employees seeking advancement within the company.

How does Old Navy promote diversity in the workplace?

Old Navy is committed to creating a diverse and inclusive environment, making employment decisions without regard to protected status, and has received recognition for its commitment to equality and diversity.

Do I need to be familiar with technology for this position?

Yes, associates are expected to utilize technology effectively to engage with customers and meet sales goals.

What kind of training is provided for new employees?

New employees receive on-the-job training to acquire procedural knowledge necessary for the role.

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Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.