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Retail Security Officer

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Mitie

29d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management

AI generated summary

  • You must be SIA licensed, have customer service experience, strong communication skills, a proactive attitude, exceptional observational skills, and the ability to use modern surveillance systems.
  • You will observe and deter crime, liaise with police, build local networks, report incidents, and occasionally attend court to provide evidence while equipped with a uniform and mobile phone.

Requirements

  • You will remain calm under pressure and react quickly in challenging situations.
  • Experience in a customer facing with a strong customer service background.
  • Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English.
  • Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
  • Strongly self-motivated individual possessing a can do attitude and a drive to learn.
  • A positive, outgoing personality looking to be part of a strong and established team.
  • It is essential that you are SIA licenced – store detective experience is highly desirable.
  • Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
  • Confidence to challenge people when necessary.
  • Ability to use modern surveillance systems, like CCTV and electronic tags.

Responsibilities

  • Observe, deter and arrest those taking part in criminal activity.
  • Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area.
  • Build local network to identify and disrupt crime.
  • Report incidents accurately and in a timely fashion.
  • Occasionally attend court to provide evidence.
  • You will receive Full uniform and Mobile Phone to carry out your duties and BWC and Vest.

FAQs

What is the job title for this position?

The job title is Retail Security Officer.

Where is the job located?

The job is located at B&Q in Gillingham.

What is the weekly working hour requirement?

The weekly hours required for this position are 45 hours or more.

What is the hourly pay for this role?

The hourly pay for this role is £11.62.

What benefits does Mitie offer to its employees?

Mitie offers a variety of benefits, including a Cycle to Work scheme, share incentive plans, savings options, employee discounts at over 850 retailers, and a client 20% discount card after completing the qualifying period.

What are the main duties of a Store Security Officer?

Main duties include observing, deterring, and arresting individuals involved in criminal activity, liaising with the police and crime prevention partners, building a local network to disrupt crime, and reporting incidents accurately. You may also need to attend court occasionally to provide evidence.

What skills and experience are required for this position?

The position requires calmness under pressure, customer service experience, strong communication skills, a proactive approach, self-motivation, and essential SIA licensing. Store detective experience is highly desirable, along with exceptional observational skills and confidence to challenge individuals when necessary.

Will I receive any equipment or uniform for this role?

Yes, you will receive a full uniform, a mobile phone for duties, a Body Worn Camera (BWC), and a vest.

Is experience in a customer-facing role necessary?

Yes, experience in a customer-facing role with a strong customer service background is necessary for this position.

Can you highlight the importance of the role?

The role is crucial in the prevention of theft and the identification, apprehension, and prosecution of criminals targeting the client.

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Mitie

The exceptional, every day

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Mitie is a company that specialises in facilities management, offering a range of services including cleaning, security, property management, and technical support for various industries. Their ultimate goal is to provide integrated and efficient solutions that help businesses manage their facilities effectively. Mitie's purpose revolves around delivering services that enhance workplace experiences, improve operational efficiency, and contribute to the well-being of occupants and users of the spaces they manage. By leveraging their expertise and innovation, they aim to create environments that are safe, productive, and conducive to the success of their clients and their workforce.