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Retail Shift Leader - Bayview

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Canna Cabana

Aug 31

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Toronto

AI generated summary

  • You must have a valid CannSell, pass a background check, 2 years retail experience, strong leadership and communication skills, proficiency in Microsoft Office, and a positive work attitude.
  • You will supervise daily store operations, assist management, lead customer service, ensure compliance with policies, achieve sales targets, and manage inventory processes.

Requirements

  • Must have valid CannSell to work in a retail cannabis store.
  • Must have or be able to successfully complete a Police Background Check.
  • Demonstrated sales and service orientation required
  • Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
  • Excellent time management and prioritizing skills required
  • Demonstrated ability to train and motivate staff required
  • Skills to monitor and lead by example as required
  • Basic office administration skills required
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • A well-defined sense of diplomacy
  • Excellent teamwork and team-building skills
  • Thorough understanding of applicable health and safety legislation
  • A professional, responsive, and positive work attitude is essential
  • Ability to work any shift based on business needs, Monday to Sunday
  • Ability to work nights, holidays and weekends and different location

Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store
  • Oversee the responsibilities of the Store Manager in the absence of SM or ASM
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
  • Provide direction, guidance, and instruction to all store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels adequately meet business needs, only when requested
  • Be the sales and customer service leader/role model in the absence of SM/ASM
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
  • Achieving sales target and store-level KPI’s
  • Ensuring employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift

FAQs

What is the role of a Retail Shift Leader at Canna Cabana?

The Retail Shift Leader at Canna Cabana assists store management in supervising daily operations, oversees store associates, and handles customer service issues, all while ensuring adherence to company policies and health and safety regulations.

What qualifications are required to apply for this position?

Applicants must have a valid CannSell license, complete a Police Background Check, possess a minimum of 2 years retail experience (preferably in the cannabis industry), and showcase excellent customer service skills and proficiency in Microsoft Office.

Is previous experience in the cannabis industry mandatory?

While previous experience in the cannabis industry is preferred, it is not mandatory. Companies are looking for candidates with at least 2 years of retail experience.

What are the working hours for this position?

The Retail Shift Leader must be able to work any shift based on business needs, including nights, holidays, and weekends.

Are there opportunities for advancement within the company?

Yes, there is significant opportunity for growth, experience, and learning within Canna Cabana, as it is a growing company positioned to become a globally recognized brand in the cannabis industry.

How is employee performance measured in this role?

Employee performance is measured through the achievement of sales targets and store-level KPIs, as well as the ability to effectively lead a team and resolve customer service issues.

What additional benefits does Canna Cabana offer to its employees?

Canna Cabana offers unlimited bonus earning potential, a chance to work in a rapidly growing industry, and the opportunity for career advancement and personal development.

Will I receive training if hired as a Retail Shift Leader?

Yes, the company values the development of its employees and expects that the Retail Shift Leader will train and motivate staff as part of their duties.

What should I do to get my CannSell license?

To obtain your CannSell license, please visit the CannSell website at CannSell.ca for more information and resources.

How does Canna Cabana handle customer complaints?

Customer complaints are handled by the Retail Shift Leader or escalated to the appropriate individual as necessary to ensure effective resolution.

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Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.