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Retail Store Manager - Whitecourt

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Canna Cabana

Sep 6

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You must have QCW/Sell Safe certification, high school education, 5+ years retail supervisory experience, excellent customer service skills, and proficiency in Microsoft Office.
  • You will greet customers, manage inventory, handle complaints, ensure safety compliance, track sales, supervise staff, and execute ordering processes.

Requirements

  • Valid QCW/Sell Safe certification is mandatory to work in a Cannabis store in Alberta.
  • Completion of high school and College/CEGEP/vocational or technical training.
  • Minimum of 5 year work experience in a supervisory role in a retail environment.
  • Proven excellent customer service skills.
  • Management experience preferred.
  • Excellent time management and prioritizing skills.
  • Demonstrated ability to train and motivate staff.
  • Skills to monitor and assess staff performance.
  • Basic office administration skills.
  • High level of proficiency with Microsoft Office productivity suite Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service and troubleshooting skills.
  • Politically and culturally sensitive.
  • Able to plan and organize work effectively and ensure its completion.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Ability to learn and adapt to sales software quickly.
  • Ability to work any shift based on business needs, Monday to Sunday.
  • Ability to work nights, holidays and weekends and different location.
  • Professional, responsive, and positive work attitude is essential.
  • Meticulous records maintenance skills.

Responsibilities

  • Greet and assist customers in a manner that models exemplary conduct to other staff.
  • Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Ensure that all health, safety and security regulations are adhered to and required standards are met.
  • Maintain adequate stock through efficient inventory management.
  • Take inventory as scheduled and provide inventory reports.
  • Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
  • Verify invoices against packaging slips and track all expenditures.
  • Make sure that merchandise is always presented neatly and that items are priced correctly.
  • Make sound business decisions when buying large quantities with volume based discounts.
  • Provide management with required sales, staff and other assigned productivity reports.
  • Hold staff accountable for cash box deficits.
  • Balance sales, print and record receipts as well as track revenue daily.
  • Make bank deposits daily and reconcile bank statements.
  • Contribute, coordinate and execute the process of ordering and receiving cannabis and accessories.
  • Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
  • All other duties as assigned.

FAQs

What are the primary responsibilities of the Retail Store Manager in Whitecourt?

The Retail Store Manager is responsible for daily operations, staff management, customer satisfaction, inventory management, and implementing promotional activities to ensure profitability and achieve business objectives.

What qualifications do I need to apply for this position?

A valid QCW/Sell Safe certification, completion of high school and vocational training, and a minimum of 5 years of supervisory experience in a retail environment are required.

Is management experience necessary for this role?

While management experience is preferred, it is not mandatory; however, proven excellent customer service skills and supervisory experience are essential.

How many hours am I expected to work as a Retail Store Manager?

The position requires flexibility, so you must be available to work any shift based on business needs, including nights, holidays, and weekends.

Is there potential for growth in this position?

Yes, there is significant opportunity for growth, experience, and learning within a growing company positioned to become a globally recognized brand in the cannabis industry.

What kind of training will I receive?

While specific training details are not provided, the expectation is that the Retail Store Manager will train and motivate staff, indicating that you will be involved in training processes.

Do I need to have any specific software skills for this position?

Yes, a basic proficiency with Microsoft Office and the ability to learn and adapt to sales software quickly are required.

Will I be responsible for handling customer complaints?

Yes, addressing and resolving customer complaints professionally is one of the key responsibilities of the Retail Store Manager.

What should I do if I am not selected for an interview?

Only those selected for an interview will be contacted, but all applicants are thanked for their interest in the position.

Are there any required certifications to work at the cannabis store?

Yes, a valid QCW/Sell Safe certification is mandatory for working in any cannabis store in Alberta.

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Canna Cabana

Sophisticated. Approachable. Playful.

Manufacturing & Electronics
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Proudly Canadian and serving cannabis consumers for over a decade, we've built Canna Cabana on a strong foundation of ethics, expertise and accountability. We put our customers first, focus on education and don't compromise on quality. Cannabis is about responsible enjoyment and community, and both are at the heart of our business. At Canna Cabana, we are bringing cannabis to Canadian communities with the goal of creating a safe, inclusive and welcoming hub for our neighbours to inform themselves to experience cannabis in a positive way.