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Retail Supervisor (38 hours) - Cheshire Oaks

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New Balance

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Chester

AI generated summary

  • You must be a team player with retail experience, strong customer service skills, basic math abilities, and effective communication. Flexibility for weekends and holidays is essential.
  • You will open and close the store, train staff, maintain standards, achieve KPIs, ensure customer satisfaction, uphold policies, and support health and safety practices.

Requirements

  • Team Player
  • Previous retail experience desirable or proven experience in a team environment
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • Open and close the store following the correct company procedures
  • Encourage continuous improvement through ongoing feedback
  • Support the Store Management team on overall store and back of house standards
  • Assist in training and coaching Associates
  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties that as required from the management team

FAQs

What are the main responsibilities of a Retail Supervisor at New Balance?

The main responsibilities include opening and closing the store, providing ongoing feedback for continuous improvement, supporting store management, training and coaching associates, achieving personal KPIs, ensuring customer satisfaction, maintaining store standards, adhering to company policies, supervising health and safety standards, and performing other duties as required by the management team.

What qualities are required for success in this role?

Successful candidates should be team players, have previous retail or team experience, demonstrate customer service skills, have a passion for retail and sales, show a desire to learn, be able to perform basic math and retail operations, understand POS register systems, possess effective communication skills, and have a flexible work schedule including weekends and holidays.

Are there opportunities for development in this position?

Yes, there are great development opportunities available for employees, allowing them to grow within the company.

What benefits can employees expect?

Employees can expect competitive compensation, the potential to earn more through a Retail Bonus Scheme, a generous staff discount, project involvement across European locations, flexible uniform options, and an inclusive working environment.

Is previous retail experience necessary for this position?

While previous retail experience is desirable, it is not strictly necessary; proven experience in a team environment is also acceptable.

What is the store's approach to customer service?

The store emphasizes delivering total customer satisfaction by ensuring a positive end-to-end customer journey from entering to leaving the store.

Does the role require adherence to company policies?

Yes, adherence to the company's policies and procedures is a crucial part of the Retail Supervisor's responsibilities.

What is the work schedule like for a Retail Supervisor?

The work schedule is flexible, including availability for weekends and holidays.

How does New Balance ensure a safe working environment?

Retail Supervisors are responsible for maintaining health, safety, and environmental standards in the store.

What does the training for associates entail?

The training for associates involves coaching and supporting new team members to ensure they understand their roles and can contribute effectively to the store's performance.

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New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.