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Retail Team Leader

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Superdry

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Cambridge

AI generated summary

  • You have retail experience, a passion for style, team leadership skills, and effective communication. You embrace challenges, collaborate, and thrive in a fast-paced, creative environment.
  • You deliver exceptional brand experiences, coach your team, ensure store standards, manage operations, handle consumer issues, and drive performance while fostering a positive work culture.

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance.
  • Contribute to the business talent review process and any formal performance review.

FAQs

What is the role of a Retail Team Leader at Superdry?

The Retail Team Leader, or Brand Lead, is responsible for delivering an exceptional customer brand experience in store, motivating and leading the team to meet store targets, and embodying the brand's values and style.

What qualifications are needed for this position?

Candidates should have experience in retail/sales and operations, a passion for the brand and products, and experience in leading and motivating a team.

Is previous management experience required for the Retail Team Leader position?

While not mandatory, exposure to people management activities is preferred as it helps in leading and motivating the team effectively.

What are the primary responsibilities of a Retail Team Leader?

Responsibilities include overseeing store operations, supporting and motivating the team, maintaining store appearance, achieving sales targets, and ensuring customer satisfaction.

What does Superdry offer in terms of employee benefits?

Superdry offers competitive hourly rates, 20 days of holiday plus an additional day for your birthday, a clothing allowance, up to 50% staff discount, flexible working patterns, pension contributions, life assurance, and a comprehensive onboarding program.

What kind of training and development does Superdry provide?

Superdry provides style and service training, a tailored induction and onboarding process, and ongoing development opportunities to ensure employee success.

How does Superdry promote diversity and inclusion in the workplace?

Superdry fosters an inclusive and diverse atmosphere for its employees, encouraging collaboration and a sense of belonging.

What should I expect in terms of work schedule?

The position offers flexible working patterns, including options for a 4-day working week for full-time employees.

What opportunities exist for career advancement within Superdry?

There are opportunities for career advancement, including participation in the business talent review process and formal performance reviews.

What are the key performance indicators (KPIs) for this role?

Retail Team Leaders should maintain good commercial awareness of the store, understanding relevant KPIs and bringing fresh ideas to drive performance against them.

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Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused