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Rezeptionist/In (m/w/d)

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Marriott International

27d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You must have a friendly demeanor, strong team spirit, positive attitude, flexibility, problem-solving skills, and the ability to multitask.
  • You will manage guest check-ins/outs, address complaints, provide information about the hotel and surroundings, and handle payments and room charges.

Requirements

  • Freundliches, zuvorkommendes Auftreten
  • Ausgeprägter Teamgeist
  • Eine positive Grundeinstellung und Aufgeschlossenheit
  • Flexibilität, lösungsorientiertes Handeln und Multitasking-Skills

Responsibilities

  • Check-in & Check-out unserer Gäste sowie die Zimmerzuteilung
  • Annahme von Beschwerden und Weitergabe an die entsprechende Abteilungen
  • Sie fungieren als Ansprechpartner bei Fragen und Anliegen unserer Gäste
  • Weitergabe von Informationen und Wegbeschreibungen rund um unser Hotel und die Umgebung
  • Bearbeitung von Zahlungen und Zimmergebühren

FAQs

What type of contract is offered for this position?

The position offers an unbefristeter Arbeitsvertrag (permanent employment contract).

What are the working hours for the Rezeptionist/In role?

The job schedule is full-time with consideration for your shift preferences and planned working hours.

Is there an onboarding program for new employees?

Yes, there is a targeted onboarding program for new employees.

What opportunities for professional development are available?

There is a wide selection of internal and external training programs, along with individual development plans and excellent promotion opportunities.

Are employees recognized for their contributions?

Yes, there are appreciation bonuses, an upsell program, and various employee recognition initiatives.

What benefits are offered for employee well-being?

The benefits include various well-being and mental health programs, healthy meals in the canteen, and social engagement opportunities.

Is there a support system for employees' health and safety?

Yes, we offer options such as occupational health insurance, occupational disability insurance, and subsidy programs for sports club memberships.

How can I learn more about the hotel culture?

You can explore our hotel culture on Instagram at @marriottcologne or visit our LinkedIn page.

Can I reach out with questions about my application?

Yes, you can contact our HR department at +49 (0) 221 94 222 6300 for any inquiries regarding your application.

Is diversity a part of the company's values?

Yes, Marriott is committed to diversity and inclusion, ensuring a welcoming environment for all employees regardless of their backgrounds.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.