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Risk Operations Lead | Portfolio Risk Management

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Ramp

Aug 3

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • New York

Requirements

  • Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting
  • Minimum 2 years of people management in Risk Operations
  • Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
  • Excellent written and verbal communication skills
  • Strong background in customer support via email
  • Investigative and critical thinking skills
  • BA/BS from an accredited university

Responsibilities

  • Execute Ramp’s risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for Ramp’s corporate credit card and bill pay products
  • Help own and define agenda of policy development and implementation across risk operators
  • Mentor and eventually manage more junior risk operators to make sound decisions on complex risk matters
  • Support leadership in initiatives and develop Risk Ops KPIs
  • Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests over the phone and email
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
  • Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency
  • Have the ability to grow, develop, and learn in a fast-paced, start-up environment

FAQs

What is the focus of the Risk Operations Lead role at Ramp?

The focus of the Risk Operations Lead role is to execute and maintain operational initiatives that manage credit and fraud risk for Ramp’s growing customer base, while ensuring excellent customer experience.

What qualifications are required for this position?

Candidates must have a minimum of 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting, and at least 2 years of people management experience in Risk Operations. A BA/BS from an accredited university is also required.

What type of experience is preferred for candidates?

Preferred candidates should have experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries, and ideally have experience in high-growth startups and building complex financial products.

How does Ramp approach credit and fraud risk?

Ramp's approach to credit and fraud risk is anchored in data-driven and systematic decisions to ensure the financial health of its customers.

Is there an opportunity for career growth in this role?

Yes, there is an opportunity for growth and development in this role, as the Risk Operations Lead will mentor and eventually manage more junior risk operators.

What benefits are offered to U.S.-based full-time employees?

Benefits include 100% medical, dental, and vision insurance coverage, a 401k plan with employer match, flexible PTO, a fertility HRA, wellness stipends, parental leave, and relocation support for New York, among others.

How is customer support managed in this role?

Customer support is managed through effective communication over phone and email, ensuring that the customer experience remains best-in-class while managing credit and fraud risk.

What is Ramp's mission?

Ramp's mission is to help build healthier businesses by providing an all-in-one platform designed to save businesses time and money.

What type of work environment can candidates expect at Ramp?

Candidates can expect a fast-paced, start-up environment that encourages growth, development, and learning opportunities.

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Ramp

The ultimate platform for modern finance teams.

Finance
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp is the all-in-one solution designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp save an average 3.5% more and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. Ramp’s customers span the full gamut of US businesses—from visionary startups to industry leaders. It’s trusted by companies of all stages and sizes – from startups like Morning Brew, Glossier, and Seed, nonprofits like KIPP Public Schools and The Joffrey Ballet, beloved brands like Eventbrite, Discord, and Sierra Nevada, to global enterprises like Anduril, Virgin Voyages, and Marqeta. Recently named Fast Company’s 2023 Most Innovative Company in North America, Ramp is NYC’s fastest-growing startup. Investors include Founders Fund, D1 Capital Partners, Thrive Capital, Redpoint Ventures, Coatue Management, Iconiq, Altimeter, Stripe, Lux Capital, Vista Public Strategies, Spark Capital, Definition Capital, General Catalyst, Avenir Growth Capital, 137 Ventures, Declaration Partners, and more.