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Roadside Assist Mechanic - Bournemouth

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The AA

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Engineering
  • United Kingdom
    Remote

AI generated summary

  • You need a full category B driving licence (6 points or less), shift flexibility, and strong communication skills. NVQ 2 in Vehicle Maintenance is preferred but not essential.
  • You will assist customers with tyre and battery breakdowns, explain solutions clearly, connect with people empathetically, and provide exceptional service in all weather conditions.

Requirements

  • Preferable but not essential: NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
  • It’s essential that you have a full category B driving licence, with 6 points or less, If you don’t also have category BE (towing) we’ll fund it for you.
  • To be happy working shifts, which could include evenings, weekends and Bank Holidays
  • You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
  • A clear communicator. You can explain things to your customers in a way that makes them aware of what's going on and reassures them that their needs will be met.

Responsibilities

  • As our Roadside Assistant Mechanic, you will assist our customers with mainly tyre and battery related breakdowns.
  • With your empathetic approach, you’ll ask the right questions, explain your solutions clearly, and ensure they can get back on the road swiftly.
  • Rain or shine, day or night, you’ll be there—ready for anything.
  • And it’s not just about the technical know-how; it’s about connecting with people.
  • You’ll be part of a tight-knit, supportive team, providing exceptional service and making a real impact in people’s lives.

FAQs

What is the salary for the Roadside Assistant Mechanic position?

The salary is £44,000 OTE, with a basic salary of £28,550.

What qualifications are preferred for this role?

Preferable qualifications include NVQ 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.

Is a driving licence required for this position?

Yes, a full category B driving licence with 6 points or less is essential. If you don’t have category BE (towing), the company will fund it for you.

Are there opportunities for training and career development?

Yes, there are fully supported development programmes designed to help you progress your career within the AA.

What benefits are included in the job offer?

Benefits include free breakdown cover from day one, 23 days of holidays (increasing with service), up to 7% company pension contribution, a work van, full uniform, and access to employee assistance programmes.

Do I need to work shifts?

Yes, you need to be happy working shifts, which could include evenings, weekends, and bank holidays.

Is experience in the industry necessary for this role?

While some experience is preferred, the position is also suitable for newly qualified individuals in the industry.

Can I apply for the job without a CV?

Yes, you can apply without a CV by listing your most recent experience and qualifications on the application form.

What type of work will I be doing as a Roadside Assistant Mechanic?

You will assist customers with mainly tyre and battery related breakdowns, ensuring they can get back on the road swiftly while providing exceptional service.

How does the AA view diversity and inclusion?

The AA values diversity and actively seeks people from diverse backgrounds to create an inclusive workplace where everyone can be themselves and feel empowered.

It's OK, when you're with the AA​

Manufacturing & Electronics
Industry
5001-10,000
Employees
1905
Founded Year

Mission & Purpose

Since 1905, we have been committed to putting drivers first with innovative thinking and award-winning services. And today we offer even more than ever. ​ We have a driving service for pretty much anything you’ll ever need. Insurance, servicing and repair, driving lessons, buying and financing cars, roadside assistance and much more. ​ Our members have an unshakeable confidence because they have a multi-service driving partner for life. So, no matter what’s around the corner, it really is OK when you’re with the AA.​