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Sales Advisor 30 Hours, Fixed Term

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Hotel Chocolat

Jun 7

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Nottingham

Requirements

  • You don’t need to have retail experience to work here, however, we ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Responsibilities

  • Welcoming our customers and providing excellent service during their visit.
  • Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • Your store will have a cafe area, so you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

FAQs

What is the duration of the Sales Advisor position?

The Sales Advisor position is a fixed term contract that will run until Christmas 2024.

Will there be any training provided for the Sales Advisor role?

Yes, training away from home at one of our Velvetiser Cafes will be required prior to the store opening date.

Where is the new store opening?

The new store is set to open at Nottingham Victoria Retail Park in July 2024.

What qualities are you looking for in a Sales Advisor?

We are looking for passionate, enthusiastic, and guest-focused individuals who can engage with guests and showcase our products in a warm and personable manner.

What can I expect in terms of responsibilities as a Sales Advisor?

As a Sales Advisor, you will be responsible for engaging with guests, showcasing our products, and ensuring that an amazing experience is delivered through excellent product and brand knowledge.

Is this position part of a larger team?

Yes, you will be joining a brand new team as we expand across the UK.

What is the company’s mission?

The company’s mission is to make people happy through chocolate.

When will I know if I have been selected for the position?

Specific timelines for the hiring process are not mentioned in the job description, so it is best to follow up with the hiring team for any updates following your application.

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.