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Sales Advisor

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Marks and Spencer

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You need retail experience, strong communication skills, teamwork ability, flexibility, and a passion for customer service. Knowledge of products and commitment to development are essential.
  • You will enhance customer experience, prioritize needs, maintain product presentation, drive sales, assist colleagues, ensure efficient operations, and support community initiatives.

Requirements

  • Sales Advisor - VM - Liffey Valley - 37.5Hours
  • Proven experience in a customer service or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work as part of a team and independently
  • Strong organizational and time management skills
  • Flexibility to adapt to changing demands and priorities
  • A positive attitude and a passion for delivering exceptional customer service
  • Knowledge of product ranges and services offered by the store
  • Ability to maintain high standards of presentation and availability
  • Commitment to personal development and continuous learning
  • Understanding of safe and legal working practices

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets.
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for the Sales Advisor position?

The Sales Advisor position requires 37.5 hours of work per week, with specific hours detailed for each week.

What is the primary purpose of the Sales Advisor role?

The primary purpose is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.

What responsibilities does the Sales Advisor have regarding customer service?

The Sales Advisor is responsible for creating an exceptional customer experience, prioritizing customer needs, and maintaining excellent standards of product presentation and availability.

How does the Sales Advisor contribute to selling in the store?

The Sales Advisor sells confidently to customers by using product knowledge, asking questions to understand customer needs, and actively participating in store events to achieve selling targets.

What are the expectations regarding teamwork for the Sales Advisor?

The Sales Advisor is expected to adapt and work flexibly across the store, support colleagues, own personal development, and share knowledge to promote the team’s performance.

Are there specific initiatives that the Sales Advisor should be involved in?

Yes, the Sales Advisor should be involved in Plan A activities to support store and local community initiatives.

What safety practices should the Sales Advisor follow?

The Sales Advisor should follow safe and legal working practices to ensure a safe working environment.

How can the Sales Advisor contribute to store performance?

The Sales Advisor should understand store business priorities, work productively, minimize losses, and look for opportunities to improve efficiency.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan