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Sales Advisor – Contratto a chiamata - Venezia

H

H&M

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Venice
  • Quick Apply

AI generated summary

  • You thrive as a proactive team player with strong communication skills, a customer-focused mindset, a passion for fashion, and retail experience. Adaptable, resilient, and skilled in time management.
  • You will greet customers, enhance their experience, promote loyalty programs, share fashion advice, ensure service excellence, stay updated on changes, support new colleagues, and adapt to omni-channel tools.

Requirements

  • Per avere successo nel ruolo Sales Advisor, sei un teamplayer con un approccio proattivo, disponibile e con capacità comunicative in grado di favorire la collaborazione e il successo del Team. Hai una mentalità positiva, ottimista e motivata nell’interazione con i tuoi colleghi e clienti. Sei flessibile e in grado di adattarti alle circostanze mutevoli e alle esigenze dei clienti, e, al tempo stesso, anche in grado di prendere iniziative e rispondere autonomamente, in modo rapido ed efficace alle loro necessità e richieste.
  • What you need to succeed:
  • Customer Focus: il cliente è sempre la tua priorità e al centro della tua attenzione
  • Forte passione, interesse e/o conoscenza della moda e dei trend attuali
  • Selling Midset: capacità di avvicinarsi alle esigenze dei clienti e di soddisfarle.
  • Time management: capacità di stabilire le priorità e resilienza.
  • Preferibilmente pregressa esperienza nella vendita al dettaglio, nel merchandising e/o nel servizio clienti.

Responsibilities

  • Accogli i clienti, assicuri un approccio vigile e metti in evidenza le 5 esigenze di base per coinvolgerli in tutte le aree di servizio.
  • Offri un'esperienza al cliente OMNI e aumenti il coinvolgimento con il nostro programma H&M Loyalty, utilizzando tutta la tecnologia e gli strumenti digitali disponibili.
  • Utilizzi la tua conoscenza dei prodotti e della moda per ispirare il cliente offrendo suggerimenti per l'acquisto e promuovendo campagne, offerte e attività.
  • Assicuri che tutte le best practices siano seguite nelle aree di servizio per garantire le aspettative dei clienti e massimizzare le vendite.
  • Ti tieni aggiornato su tutti i cambiamenti comunicati internamente utilizzando tutti i canali disponibili.
  • Agisci, impari e ti adatti ai servizi e agli strumenti OMNI e condividi le tue conoscenze.
  • Supporti attivamente l'inserimento dei nuovi colleghi e li aiuti a raggiungere gli obiettivi del team.

FAQs

What is the job title for this position?

The job title is Sales Advisor – Contratto a chiamata - Venezia.

What type of contract is offered for this position?

The contract offered is a "contratto a chiamata," which means it is a temporary, on-call contract.

What are the key responsibilities of a Sales Advisor?

The key responsibilities include providing excellent customer service, ensuring store operations meet customer expectations, and collaborating effectively as a team.

Is prior experience in retail necessary for this role?

While it is preferred, prior experience in retail, merchandising, and/or customer service is not strictly necessary.

What benefits do employees receive?

Employees receive meal vouchers for shifts longer than 6 hours and a personal discount of 25% applicable to all H&M Group brands.

What qualifications are needed to succeed in this role?

To succeed, one should have a customer-focused mindset, a passion for fashion, strong selling skills, good time management, and preferably some retail experience.

What kind of training will be provided?

Upon joining H&M, employees will receive onboarding and training plans to help them settle into their roles.

Are there any specific customer service expectations for this role?

Yes, the role involves welcoming customers, engaging them in all service areas, and using knowledge of fashion to inspire purchases.

What does working hours look like for this position?

The position requires working variable hours based on store needs, which may include shifts from Monday to Sunday.

Does H&M value diversity and inclusion in their workplace?

Yes, H&M is committed to creating and maintaining inclusive and diverse work environments and considers all aspects of inclusion and diversity in the hiring process.

H

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.