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Sales Assistant

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Dunelm

28d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Hereford

AI generated summary

  • You must be flexible, available for nights and weekends, confident, sociable, excited about retail, and eager to support your team and communicate with management. Minimum 8 hours per week.
  • You will serve customers at the till, assist on the shop floor, manage stock and deliveries, host product orders, and maintain the store's presentation, all while ensuring customer satisfaction.

Requirements

  • - Minimum 8 hrs per week Sales Assistant.
  • - Fully flexible over the course of the week.
  • - Will include at least one evening and a Saturday or Sunday shift.
  • - Confident and feel empowered in your role.
  • - Sociable nature.
  • - Excited at the prospect of working in an ever-growing retail environment.
  • - Love helping your colleagues across the store.
  • - Contribute to your team by reporting successfully to your team leaders and store management team regularly.

Responsibilities

  • The role involves being trained in all aspects of customer facing store life:
  • Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
  • Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
  • Hosting – If a customer can’t find what they’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
  • Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers’ needs along the way.

FAQs

What is the pay range for the Sales Assistant position?

The pay range for the Sales Assistant position is £7.10 - £11.44 per hour.

How many hours per week is a Sales Assistant expected to work?

A Sales Assistant is expected to work a minimum of 8 hours per week.

Is flexibility required for the Sales Assistant role?

Yes, full flexibility is required over the course of the week, including at least one evening and a Saturday or Sunday shift.

What are the age requirements for the pay rates?

The pay rate is £7.10 per hour for those aged 16-17 and £11.44 for those aged 18 and over.

What qualities are sought in a candidate for this position?

We are looking for candidates who are confident, sociable, and excited about working in a retail environment, with a focus on providing memorable customer experiences.

Will there be training provided for the Sales Assistant role?

Yes, training will be provided in all aspects of customer-facing store life including tills, shop floor assistance, hosting, and stock and delivery.

What type of work is involved in the Stock and Delivery responsibilities?

The Stock and Delivery responsibilities involve physical tasks with some heavy lifting, merchandising, updating price changes, checking stock control, and replenishing the shop floor.

Is Dunelm committed to diversity and inclusion in hiring?

Yes, Dunelm is committed to being a fully inclusive business and welcomes applications from all candidates regardless of various backgrounds and identities.

What will I be doing as a Sales Assistant?

As a Sales Assistant, you will serve customers, assist them on the shop floor, host ordering for home deliveries, create bespoke orders, manage stock, and maintain the store environment.

Is teamwork important in this role?

Yes, teamwork is essential as colleagues support and encourage each other to create a fantastic work environment.

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Dunelm

The Home of Homes

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Dunelm is a well-known UK-based homeware retailer that offers a wide range of products for home improvement and decoration. They specialise in selling items such as furniture, bedding, curtains, rugs, lighting, and kitchenware. Their ultimate mission is to make homes beautiful and comfortable by providing high-quality, stylish, and affordable homeware products to customers. Dunelm's purpose is to help people create a living space they love, by offering a diverse selection of home essentials and accessories that cater to different tastes and lifestyles. They aim to be the go-to destination for individuals looking to enhance their living spaces with top-notch products and excellent customer service.

Culture & Values

  • Stronger together

    We value connection, inclusion, team work and clear communication, engaging everyone in our purpose, helping people feel at home and creating a sense of belonging.

  • Keep listening and learning

    We know that being curious and having a growth mindset is key to our continual learning and that being self-aware and adaptable means we can to be our best selves more of the time and achieve things we never thought possible.

  • Long term thinking

    We are committed to putting our customers first, thinking big, making decisions and innovating in ways that are guided by our purpose, making a difference to the lives of our colleagues and customers.

  • Act like owners

    We enjoy the opportunity to take responsibility, be challenging and resourceful and make the right things happen in the right way.