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Sales Associate

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GUESS?, Inc.

27d ago

  • Job
    Full-time
    Entry Level
  • Concord

AI generated summary

  • You must greet customers warmly, maintain cleanliness, provide product info, handle cash wrap efficiently, be punctual, flexible, demonstrate urgency, and participate in all store activities.
  • You will greet customers, maintain store cleanliness, assist with product information, provide cash wrap service, and complete assigned operational tasks while adhering to company policies.

Requirements

  • Job Requirements:
  • Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  • Provides customers with current relevant information about the product
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
  • Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
  • Sincerely thanks all customers for shopping as they exit the store
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Demonstrates a sense of urgency to maintain visual standards within their assigned zone
  • Follows GUESS Policies and Procedures 100%
  • Performs housekeeping duties as required
  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the merchandise and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management
  • Some heavy lifting in excess of 30 pounds
  • Scheduled shifts may require standing for a minimum of eight hours

Responsibilities

  • Reports to: Store Management
  • Position Overview
  • The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
  • Customer Experience
  • Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  • Provides customers with current relevant information about the product
  • Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness
  • Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database
  • Sincerely thanks all customers for shopping as they exit the store
  • Cooperation & Dependability
  • Satisfactorily completes all duties as assigned by management
  • Is punctual and adheres to designated work schedule
  • Is flexible and works well with peers and management to accomplish duties
  • Demonstrates a sense of urgency to maintain visual standards within their assigned zone
  • Follows GUESS Policies and Procedures 100%
  • Performs housekeeping duties as required
  • Miscellaneous Responsibilities
  • Participates in and attends all store meetings and other related functions
  • Represents a positive attitude toward the merchandise and the company
  • Participates in all inventories
  • Assumes and completes other duties as assigned by store management
  • Some heavy lifting in excess of 30 pounds
  • Scheduled shifts may require standing for a minimum of eight hours

FAQs

What is the role of a Sales Associate at GUESS Factory?

The Sales Associate is responsible for maintaining store standards, delivering a positive customer experience, and performing various operational duties as assigned by store management.

What are some key responsibilities of a Sales Associate?

Key responsibilities include greeting customers, providing information about products, maintaining cleanliness and organization in the store, assisting in the fitting rooms, and ensuring efficient service at the cash wrap.

What kind of training is provided for new Sales Associates?

New Sales Associates will receive training on customer service expectations, store policies and procedures, product knowledge, and operational duties to ensure they can effectively contribute to the team.

Are there any specific dress code requirements for the Sales Associate role?

Yes, Sales Associates are expected to adhere to a dress code that creates a positive first impression and aligns with the brand image of GUESS Factory.

What are the working hours for a Sales Associate?

Scheduled shifts may require standing for a minimum of eight hours, and working hours will vary based on store needs and employee schedules.

Is there a requirement for physical fitness in the Sales Associate role?

Yes, the role may involve heavy lifting in excess of 30 pounds and requires the ability to stand for extended periods.

How does the Sales Associate contribute to the store's visual standards?

The Sales Associate demonstrates a sense of urgency to maintain visual standards within their assigned zone, ensuring the store is clean, organized, and visually appealing to customers.

What should I do if I need accommodations during the recruitment process?

Accommodations are available for applicants with disabilities in the Company’s recruitment processes. You can contact the company to request accommodations.

How are team cooperation and dependability emphasized in this role?

Sales Associates are expected to satisfactorily complete all assigned duties, demonstrate punctuality, be flexible, collaborate effectively with peers and management, and follow company policies and procedures consistently.

Will the Sales Associate be required to participate in store meetings?

Yes, the Sales Associate is expected to participate in and attend all store meetings and related functions as part of their responsibilities.

GUESS?, Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world. The continued dedication and commitment of our employees is the driving force of GUESS, Inc. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS and bring your vision to life. GUESS is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory, and G by GUESS.