FAQs
What are the main responsibilities of a Sales Associate at Roots?
The main responsibilities include providing exceptional service to customers, resolving customer issues, performing POS transactions, maintaining store standards, assisting with merchandise presentation, and contributing to a positive team environment.
What qualifications are required for this position?
Successful candidates should have retail experience (preferably in apparel), the ability to develop customer relationships, knowledge of retail operation concepts, good judgment, excellent presentation skills, and a friendly, upbeat attitude.
Is retail experience mandatory for this role?
While retail experience is preferred, particularly in apparel, candidates with strong interpersonal skills and a passion for customer service may still be considered.
What is the work culture like at Roots?
Roots fosters a culture that emphasizes inclusion, respect, and teamwork. The company values dynamic individuals who share a vision for a safer, cleaner, and healthier planet.
How does Roots support employee growth?
Roots provides great opportunities for advancement and encourages team members to 'spread their roots,' allowing them to explore personal and professional development within the company.
Are there opportunities for training and development?
Yes, Roots offers training and development opportunities to ensure employees stay current with product and service updates, as well as enhancing their retail skills.
What is the company's stance on diversity and inclusion?
Roots Corporation is committed to fostering an inclusive and respectful culture and adheres to accessible employment practices in compliance with the AODA.
How does the company address customer issues?
Sales Associates are expected to resolve customer issues effectively at the store level in a timely and positive manner to ensure customer satisfaction.
Is there a dress code for Sales Associates?
While the job description doesn't specify a dress code, excellent presentation skills in a retail environment suggest that employees are likely expected to adhere to a standard of professional attire that aligns with the brand's image.
What should applicants do if they need accommodation during the recruitment process?
Applicants are encouraged to make their needs or requirements known at any stage of the recruitment process to ensure that appropriate accommodations can be provided.