Sales Associate

TUMI

3mo ago

Job
Full-time
Entry & Junior Level
Customer Relations
Hospitality & Retail

AI generated summary

You should have retail experience, passion for premium products, strong English skills, a pleasant demeanor, professional appearance, teamwork ability, and proficiency in Microsoft Office.
You will engage customers, provide product expertise, process transactions, maintain store presentation, handle inquiries and complaints, support promotions, and uphold company policies and standards.

Requirements

Initial professional experience in the retail sector is desirable, preferably from the premium sector.
You have a passion for selling premium products.
Good understanding of English, additional language skills would be an advantage.
You have enthusiasm for our products.
You are characterized by a pleasant and open sales personality.
You impress with your well-groomed and professional appearance.
You also demonstrate good Microsoft Office knowledge (Outlook, Word, Excel).
Constant standing, bending, frequent lifting of luggage up to 15 kilos.
Computer literate.
Previous experience in retail.
Ability to work under pressure.
Team player and motivator.
Target driven.
Brand sensibility.
Good command of English.
Flexibility.

Responsibilities

In an exclusive atmosphere, you will introduce our customers to the large collection of the TUMI world and provide expert advice.
Your excellent customer service combined with sales skills and empathy for the traveling customer will lead you to success.
You conscientiously handle the operation and billing of the cash register.
With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the specified guidelines.
You will also enthusiastically support internal events and promotions.
Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience.
Introduce selling benefits and various features of merchandise range.
Maximise sales through detailed product knowledge and add on sales.
Be knowledgeable about store layout, products, and stock availability.
Deal with customers in a cheerful, polite and efficient way, always considering their needs.
Handle customer complaints and phone queries tactfully in line with Company Policy.
Process transactions in an efficient and professional manner always adhering to Company Procedures.
Be fully aware of TUMI after sales service, warranties and areas covered.
Maintain awareness of sales promotions, incentives and product brochures.
Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis.
Process deliveries and communicate any discrepancies under and over in an efficient manner.
Ensure backup stock and stockrooms are kept in order.
Be knowledgeable of all products (current and new) and selling benefits.
Assist in layouts and maintenance of merchandising and internal displays.
Read and action relevant Head Office communications.
Assist in stock counts as directed by Store Manager.
To ensure that any security issues are acted upon where possible and reported to Management.
To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
Maintain high standards at all times within the store.
Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.
Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
Carry out stock and personnel administration as directed by Management.
To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
Any LOSS of business time must be made up and discussed with manager.
To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
To adhere to company attendance policy.
Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
To perform duties of a similar nature as required and directed by Management.

FAQs

What is the work schedule for the Sales Associate position?

The position is for 16 hours per week, and the availability is immediate.

Where is the Sales Associate position located?

The position is located at the TUMI Bicester Village Store, which is a new store opening.

What are the main responsibilities of a Sales Associate?

The main responsibilities include providing expert product advice, maintaining high standards of customer service, handling transactions, and ensuring products are well presented.

Is previous retail experience required for this role?

Initial professional experience in the retail sector is desirable, preferably from the premium sector.

What qualities are essential for success in the Sales Associate position?

Essential qualities include a passion for selling premium products, good communication skills, a pleasant and open sales personality, and a well-groomed appearance.

Are additional language skills an advantage for this position?

Yes, additional language skills would be an advantage for candidates.

What kind of training will be provided?

Training will be provided as directed by the Store Manager, and employees are expected to attend training courses in a timely manner.

How should employees handle absences or tardiness?

Employees should contact the store at the earliest opportunity if they are absent or late, and they must speak directly to their manager as soon as possible.

Is there a focus on health and safety in the workplace?

Yes, employees are expected to ensure any accidents or potential dangers are reported to management and to be knowledgeable of health and safety procedures within the store.

What type of products will the Sales Associate sell?

The Sales Associate will sell premium travel, fashion, and lifestyle products from the TUMI collection.

TUMI

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods

Industry

1001-5000

Employees

1975

Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.