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Sales Associate

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TUMI

2mo ago

  • Job
    Full-time
    Entry & Junior Level

AI generated summary

  • You should have retail experience, passion for premium products, good English skills, strong sales personality, professional appearance, Microsoft Office knowledge, and be flexible and target-driven.
  • You will assist customers, manage transactions, maintain store presentation, support promotions, handle inquiries and complaints, ensure cleanliness, and adhere to company policies and procedures.

Requirements

  • Initial professional experience in the retail sector is desirable, preferably from the premium sector.
  • You have a passion for selling premium products.
  • Good understanding of English, additional language skills would be an advantage.
  • You have enthusiasm for our products.
  • You are characterized by a pleasant and open sales personality.
  • You impress with your well-groomed and professional appearance.
  • You also demonstrate good Microsoft Office knowledge (Outlook, Word, Excel).
  • Constant standing, bending, frequent lifting of luggage up to 15 kilos.
  • Computer literate.
  • Previous experience in retail.
  • Ability to work under pressure.
  • Team player and motivator.
  • Target driven.
  • Brand sensibility.
  • Good command of English.
  • Flexibility.

Responsibilities

  • In an exclusive atmosphere, you will introduce our customers to the large collection of the TUMI world and provide expert advice.
  • Your excellent customer service combined with sales skills and empathy for the traveling customer will lead you to success.
  • You conscientiously handle the operation and billing of the cash register.
  • With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the specified guidelines.
  • You will also enthusiastically support internal events and promotions.
  • Offer advice on, and demonstration of TUMI products in a professional manner to ensure a friendly shopping experience.
  • Introduce selling benefits and various features of merchandise range.
  • Maximise sales through detailed product knowledge and add on sales.
  • Be knowledgeable about store layout, products, and stock availability.
  • Deal with customers in a cheerful, polite and efficient way, always considering their needs.
  • Handle customer complaints and phone queries tactfully in line with Company Policy.
  • Process transactions in an efficient and professional manner always adhering to Company Procedures.
  • Be fully aware of TUMI after sales service, warranties and areas covered.
  • Maintain awareness of sales promotions, incentives and product brochures.
  • Be aware of all sales figures, targets and bonuses on a daily/weekly/period basis.
  • Process deliveries and communicate any discrepancies under and over in an efficient manner.
  • Ensure backup stock and stockrooms are kept in order.
  • Be knowledgeable of all products (current and new) and selling benefits.
  • Assist in layouts and maintenance of merchandising and internal displays.
  • Read and action relevant Head Office communications.
  • Assist in stock counts as directed by Store Manager.
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
  • Maintain high standards at all times within the store.
  • Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.
  • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
  • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Carry out stock and personnel administration as directed by Management.
  • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
  • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
  • Any LOSS of business time must be made up and discussed with manager.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
  • To adhere to company attendance policy.
  • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
  • To perform duties of a similar nature as required and directed by Management.

FAQs

What is the job title for this position?

The job title is Sales Associate/Stock room assistant.

Where is the job located?

The job is located at the TUMI Bicester Village Store.

What are the working hours for this position?

The position requires 32 hours of work per week.

When is the position available?

The position is available immediately.

What is the main purpose of the Sales Associate role?

The main purpose is to create a client experience that reflects the brand ethos while building strong client relationships and driving sales through outstanding service.

What previous experience is desirable for this role?

Initial professional experience in the retail sector, preferably from the premium sector, is desirable.

Is knowledge of additional languages beneficial for this position?

Yes, additional language skills would be an advantage.

What are some responsibilities included in customer service/sales?

Responsibilities include offering advice on TUMI products, maximizing sales through detailed product knowledge, and handling customer complaints in line with company policy.

What is expected in terms of appearance for this role?

Employees are expected to maintain a well-groomed, neat, and professional appearance in line with the Company's Dress Policy.

Are there requirements for health and safety awareness?

Yes, employees must ensure any accidents or potential dangers are reported to management and be knowledgeable of health and safety procedures within the store.

What skills are required for the Sales Associate position?

Skills required include the ability to stand for long periods, frequent lifting of luggage up to 15 kilos, computer literacy, ability to work under pressure, and being target-driven.

Is teamwork emphasized in this role?

Yes, being a team player and motivator is an important skill for this position.

What kind of work environment can be expected?

The work environment is exclusive, encouraging an entrepreneurial spirit, with growth opportunities as teamwork improves sales and client awareness.

Will training be provided for this position?

Yes, attendance at training courses as directed by the Store Manager is required.

What are the expectations regarding attendance?

Employees are expected to report for work 10 minutes early, notify management of any absences or lateness, and adhere to the company's attendance policy.

Are there additional responsibilities outside of the main tasks?

Yes, employees may be required to perform duties of a similar nature as directed by management.

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods
Industry
1001-5000
Employees
1975
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.