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Sales Associate

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L'occitane Group

1mo ago

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • Brighton & Hove

Requirements

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

  • Day to Day:
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
  • Completing any other tasks required by Boutique Management to support the needs of the business.
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Commercial Flair:
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
  • Understanding of different market types and customers
  • Future Focus:
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seeks opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
  • Driving Results:
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What is the job title for this position?

The job title is Sales Associate.

What type of contract is being offered for this position?

The contract type is permanent.

How many hours per week will the Sales Associate be required to work?

The Sales Associate will be required to work 8 hours per week.

What are the main responsibilities of a Sales Associate at L’OCCITANE?

Main responsibilities include promoting good housekeeping and visual merchandising standards, assisting customers with product demonstrations, unpacking stock deliveries, supporting Boutique Management, and consistently meeting or exceeding personal Key Performance Indicators (KPIs).

What qualities does L’OCCITANE consider essential for the perfect candidate?

The perfect candidate should have a love for retail, excellent customer service skills, effective communication skills, pro-active selling ability, motivation to achieve KPIs, ability to work effectively in a team, and a positive attitude.

What kind of training and development opportunities does L’OCCITANE offer?

L’OCCITANE offers online training to ensure personal development is a priority while with the company, alongside product training allocations every month.

Are there any specific benefits offered to Sales Associates?

Yes, benefits include a generous staff discount, holiday allowance, enhanced maternity and paternity policies, an annual company bonus, private health insurance, and flexible working options, among others.

How does L’OCCITANE approach diversity and inclusion in the workplace?

L’OCCITANE is committed to creating a diverse and inclusive workplace free from discrimination and harassment, focusing on respect and valuing all employees.

What type of work environment can a Sales Associate expect at L’OCCITANE?

A Sales Associate can expect a collaborative, customer-facing, and experiential work environment where providing exceptional service is a priority.

Will the Sales Associate be responsible for any events?

Yes, the Sales Associate will support in-boutique and external customer events as part of their role.

Is there a focus on sustainability at L’OCCITANE?

Yes, L’OCCITANE emphasizes sustainability, aiming to create positive change for the world and regenerate ecosystems as part of their business identity.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.