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Sales Associate

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TUMI

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have retail experience, a passion for premium products, strong English skills, excellent people skills, be target-driven, a team player, and able to lift up to 15kg.
  • You will provide exceptional customer service, promote products, maintain store standards, process transactions, handle inquiries, and support events, all while fostering client relationships and ensuring satisfaction.

Requirements

  • Initial professional experience in the retail sector is desirable, preferably from the premium sector.
  • You have a passion for selling premium products.
  • Good understanding of English, additional language skills would be an advantage.
  • Excellent people skills.
  • A well-groomed and professional appearance.
  • Demonstrate good Microsoft Office knowledge (Outlook, Word, Excel).
  • Easy manner and ability to overcome client objection.
  • Previous experience in retail.
  • Excellent people skills.
  • Team player and motivator.
  • Target driven.
  • Brand sensibility.
  • Good command of English.
  • Flexibility.
  • Productive during downtime.
  • Ability to work under pressure.
  • Ability to withstand constant standing, bending, and frequent lifting of luggage, up to 15kg per item. (Adhere to manual lifting procedure.)
  • Computer literate.

Responsibilities

  • In the luxury environment, it is important to treat each client with individualized attention and to make them feel special every time they shop with us.
  • Using correct verbiage such as “Premium piece” or “Elevated style” and romancing the product.
  • Excellent product knowledge acquired through consistent training is required.
  • Show enthusiasm for the product.
  • Storytelling when appropriate, sharing the products story (i.e., Sustainability, collaborations).
  • With skill and attention to detail, you will ensure that our high-quality products are presented in an inviting manner based on the TUMI Selling Ceremony.
  • You will also enthusiastically support internal events, activations, and promotions.
  • Elevate the service environment and make the client feel welcome during our selling ceremony.
  • Ability to provide informed product recommendations through active listening.
  • Ignite real desire for the product through a detailed demonstration.
  • Seamless introduction of additional items from built up trust.
  • Natural close of sale and build loyalty.
  • Easy, friendly follow-up after the sale.
  • Follow-up through outreach with the Clientele app.
  • Handle customer complaints and phone queries tactfully in line with Company Policy.
  • Process transactions in an efficient and professional manner always adhering to Company Procedures.
  • Be fully aware of TUMI after sales service, warranties and areas covered.
  • Business-aware: sales figures, targets and KPIs.
  • Competitor aware and market trends.
  • Process deliveries and communicate any discrepancies under and over in an efficient manner.
  • Ensure stockrooms and back areas are kept to a high standard.
  • Awareness of store best sellers.
  • Assist in layouts and maintenance of merchandising and internal displays.
  • Keep up to date with window and interior layouts.
  • Assist in stock counts as directed by Store Manager.
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
  • Attentive customer service.
  • Maintain high standards at all times within the store.
  • Ensure that cleaning is carried out daily, and look after all fixtures, fittings, and stock.
  • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
  • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
  • Carry out stock and personnel administration as directed by Management.
  • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
  • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
  • Any LOSS of business time must be made up and discussed with manager.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
  • To adhere to company attendance policy.
  • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
  • To perform duties of a similar nature as required and directed by Management.

FAQs

What is the job title for this position?

The job title is TUMI Sales Associate, Part Time.

Where is the location of the job?

The job is located at TUMI Knightsbridge Store, 135 Brompton Road, London SW1X 7XL.

What is the availability for this position?

The position is available immediately.

What are the main responsibilities of a TUMI Sales Associate?

The main responsibilities include providing world-class customer service, creating individualized client experiences, maintaining strong client relationships, and supporting internal events and promotions.

Is prior experience required for this role?

Initial professional experience in the retail sector is desirable, preferably from the premium sector.

What skills are required for this position?

Skills required include excellent people skills, being a team player, target-driven mentality, brand sensibility, flexibility, and the ability to work under pressure, among others.

Will training be provided for this position?

Yes, you will receive consistent training to acquire excellent product knowledge.

Is there a specific dress code for this role?

Yes, a well-groomed, neat, and tidy appearance is required, in line with the Company Dress Policy.

What are the working hours for part-time employees?

The working hours may vary, but employees are expected to report for work 10 minutes before the start of their shift.

How do I handle customer complaints?

Customer complaints should be handled tactfully in line with Company Policy.

Will I need to assist with stock management?

Yes, you will be required to process deliveries, assist in layouts and maintenance of merchandising, and participate in stock counts as directed by the Store Manager.

Is knowledge of additional languages an advantage for this role?

Yes, additional language skills would be an advantage.

How should I follow up with customers after a sale?

Follow up should be done through outreach with the Clientele app, ensuring easy and friendly communication.

Will I need to perform manual lifting as part of the job?

Yes, the job requires the ability to withstand constant standing, bending, and frequently lifting luggage, up to 15kg per item, adhering to manual lifting procedures.

Are there any health and safety responsibilities associated with this role?

Yes, you will need to ensure that any accidents or potential dangers are reported and you should be knowledgeable of the Health and Safety Manual and fire safety procedures.

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TUMI

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods
Industry
1001-5000
Employees
1975
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.