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Sales Associate - Luxury Designer Accessories (Part Time, 15 & 30 hours)

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Selfridges

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London
  • 22d left

AI generated summary

  • You must be a great communicator, well-informed on products, a sales expert, flexible, problem-solving, stock-maintaining, and a reliable team player.
  • You will create memorable customer experiences, manage stock, conduct sales, maintain retail standards, adapt to challenges, and stay updated on trends while ensuring health and safety.

Requirements

  • Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
  • An example of our values, a reliable and respected colleague

Responsibilities

  • Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What is the job title for this position?

The job title is Sales Associate - Luxury Designer Accessories.

What are the working hours for the Sales Associate role?

The Sales Associate role is part time, with options for 15 and 30 hours per week.

Where is the job location?

The job is located in London, United Kingdom.

What is the hourly pay rate for this position?

The hourly pay rate for the position is £13.45.

What are the key responsibilities of a Sales Associate at Selfridges?

Key responsibilities include creating a memorable customer experience, conducting sales and refunds, maintaining stock and retail standards, and managing stock within the department.

Is this position permanent or temporary?

This position is permanent.

What skills are required for this role?

Required skills include good communication, product knowledge, sales and service expertise, problem-solving abilities, and flexibility to adapt to business needs.

When is the closing date for applications?

The closing date for applications is 04 May, 2025.

Will I need to work in different departments?

Yes, the role requires flexibility and the willingness to work in different departments as needed.

How does Selfridges approach the interview process?

Selfridges uses competency and strength style questions during the interview process, with support available at every stage if needed.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.