Sales Associate - Part-Time - Tommy Hilfiger

Tommy Hilfiger

3mo ago

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
Ottawa

Requirements

The Sales Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The also performs a variety of operational activities as assigned by Store Management.

Responsibilities

OVERALL RESPONSIBILITIES:
Consistently provides TH Customer Service to company standard.
Keep merchandise filled to appropriate levels on sales floor.
Ensure the store is visually distinctive and appearance impeccably maintained.
Minimize shortages through proper loss prevention procedures.
Demonstrates awareness of store sales plans and results.
Demonstrates awareness of individual contribution to business results.
Follow all operational policies and procedures.
Manage time and prioritize tasks.
Demonstrate effective written and verbal communication skills.
Attends Take 5 meetings and participates in staff meetings, as required.
CUSTOMER SERVICE RESPONSIBILITIES:
Generate maximum sales potential in accordance with the TH Customer Service standards.
Builds repeat customer base through excellent service.
Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
Demonstrate effective written and verbal communication skills.
Manage time and prioritize tasks.
PERSONAL:
Represent the TH image through personal and professional appearance.
Demonstrate professional image and conduct.
Must be flexible to work rotating hours, as assigned by management.
Communicate concerns to management.
Maintain respect of peer group, staff and supervisor.
Create energy and excitement around shared goals and values and acts with integrity.
Support all company / management decisions.
Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
OPERATIONAL RESPONSIBILITIES:
Adhere to Policies and Procedures.
Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
Able to lift a minimum of 40 pounds and able to stand for long periods of time.
MERCHANDISING & VISUAL RESPONSIBILITIES:
Ensure consistent and accurate replenishment of product onto the sales floor.
Comply with visual presentation standards.
Execute markdowns and re-merchandise, as needed.
Maintain store organization fixtures/hardware/general cleanliness.

FAQs

What is the primary responsibility of a Sales Associate at Tommy Hilfiger?

The primary responsibility of a Sales Associate is to sell and promote Tommy Hilfiger merchandise while executing the TH Customer Service Standards and performing various operational activities as assigned by Store Management.

What are some key customer service responsibilities for this position?

Key customer service responsibilities include generating maximum sales potential, building a repeat customer base through excellent service, maintaining a strong knowledge of products and promotions, ensuring a positive store experience, and effectively managing time and priorities.

What personal qualities are expected from a Sales Associate?

Sales Associates are expected to represent the TH image through professional appearance, demonstrate professional conduct, maintain flexibility in working hours, communicate concerns to management, and uphold respect among peers and management.

Are there specific operational tasks that a Sales Associate must perform?

Yes, operational responsibilities include adhering to policies and procedures, observing the sales floor for loss prevention, executing opening and closing checklist duties, and being able to lift a minimum of 40 pounds and stand for long periods.

What merchandising and visual responsibilities does a Sales Associate have?

A Sales Associate must ensure consistent and accurate replenishment of products on the sales floor, comply with visual presentation standards, execute markdowns and re-merchandise as needed, and maintain the organization and cleanliness of the store.

Is flexibility in scheduling required for this role?

Yes, flexibility is required as Sales Associates may need to adapt to changing schedules, including working during nights, weekends, and holidays as assigned by management.

To whom does the Sales Associate report?

The Sales Associate reports to the Store Management.

How does the Sales Associate contribute to loss prevention?

The Sales Associate minimizes shortages by following proper loss prevention procedures and observing the sales floor and stockroom for any unusual activity, reporting it to management as necessary.

What type of training or meetings should a Sales Associate attend?

A Sales Associate is expected to attend Take 5 meetings and participate in staff meetings as required.

What are the expected communication skills of a Sales Associate?

Sales Associates should demonstrate effective written and verbal communication skills to interact with customers and team members efficiently.

Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts

Industry

10,001+

Employees

1985

Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.