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Sales Associate (Rideau Centre)

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Knix

Jan 9

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Ottawa
  • Quick Apply

AI generated summary

  • You have a passion for customer service, a warm demeanor, strong teamwork skills, resourcefulness, and a belief in the product. Must be 18+, authorized to work in Canada, and able to lift 25lbs.
  • You will create a welcoming environment, assist customers with fittings and product knowledge, merchandise effectively, and maintain store cleanliness while escalating issues to the Store Manager.

Requirements

  • Previous experience in customer service is considered an asset, but above all else, you are great with people and are passionate about delivering exceptional customer experiences
  • A warm demeanour with a “get it done” approach
  • You love being part of a team and are a great collaborator
  • Resourceful with a keen ability to effectively resolve customer issues
  • An affinity for our product line and a belief in the Knix mission!
  • Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
  • Ability to lift and handle packages weighing up to 25lbs
  • Ability to move efficiently through the store for long periods of time and as needed for an entire shift

Responsibilities

  • Create a comfortable and uplifting end-to-end experience for all Knix customers
  • Actively listen to customer preferences and recommend products they’ll be sure to love
  • Lead product fittings to ensure customers buy the correct size the first time
  • Stay knowledgeable on our growing product assortment – and wear it, too!
  • Ensure all products are merchandised effectively to reflect our brand and drive sales
  • Escalate any issues or opportunities as required to the Store Manager
  • Continually work to improve cleanliness, set-up and organization in all areas of the store

FAQs

What is the job title for this position?

The job title is Sales Associate (Rideau Centre).

Are there full-time job opportunities available?

This position is for a part-time Sales Associate, with a minimum of 15-20 hours per week.

Where is the Knix store located?

The Knix store is located at 50 Rideau St Unit 346, Ottawa, ON K1N 9J7.

What kind of pay can I expect?

You can expect highly competitive compensation along with a monthly bonus.

Will I receive any employee discounts?

Yes, employees receive generous discounts of up to 50% on Knix products.

Is there any support for parental leave?

Yes, there is a Parental Leave Top-Up Program available for eligible employees.

What kind of benefits related to mental health are offered?

Employees have access to a mental health & wellness platform that offers therapy and coaching sessions.

What qualities are you looking for in a candidate?

We are looking for candidates who are great with people, passionate about delivering exceptional customer experiences, and have a warm demeanor.

Do I need previous experience in retail or customer service?

Previous experience in customer service is considered an asset, but a passion for delivering exceptional customer experiences is more important.

What are my physical requirements for this job?

You must be able to lift and handle packages weighing up to 25 lbs and move efficiently through the store for long periods during your shift.

Is there room for advancement in this position?

Yes, there are opportunities for advancement as we are a growing company.

How does Knix approach diversity and inclusion?

Knix is committed to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work. We celebrate everyone and their intersecting identities.

What is expected from me in terms of product knowledge?

You are expected to stay knowledgeable about our growing product assortment and to wear it, too!

What responsibilities will I have as a Sales Associate?

Responsibilities include creating a comfortable customer experience, recommending products based on preferences, leading product fittings, and ensuring effective merchandising.

Are there any special recognition opportunities for employees?

Yes, there are opportunities for monthly, quarterly, and semi-annual awards and recognition for employees.

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Knix

We are an intimate apparel brand on a mission to inspire you to live unapologetically free.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Knix is a direct-to-consumer brand specializing in innovative, comfortable, and inclusive intimate apparel designed to empower people of all shapes, sizes, and stages of life. Their mission is to create products that make women feel comfortable in their own skin by providing high-quality, versatile, and leakproof underwear, bras, and activewear. Knix focuses on breaking down barriers, promoting body positivity, and inspiring confidence through functional and fashionable designs that cater to everyday needs.