FAQs
What are the primary responsibilities of a Sales Co-ordinator in the Agri Business Group?
The primary responsibilities include handling customer service requirements, account opening, managing grievances, selling liability products, educating customers on product features, issuing cheque books, and achieving sales targets for bank and investment products.
What qualifications are required for this position?
Candidates should be graduates with 1-3 years of total experience, including at least 1 year in financial services or banking.
Is prior experience in financial services necessary for this role?
Yes, relevant experience in financial services or banks is essential, and experienced customer service candidates with a sales orientation from companies like MFund or securities houses can also be considered.
What skills are important for a Sales Co-ordinator in this role?
An equal blend of service and sales orientation is important, though a stronger emphasis on sales orientation is acceptable if service orientation is not as strong.
How is customer satisfaction measured in this role?
Customer satisfaction is measured through the quality of advice provided, as determined by customers and supervisors, as well as the speed and efficiency of the service given.
Are there any targets associated with this position?
Yes, there are sales targets for bank and investment products, including cross-selling of asset products and enhancing customer value.
How is customer acquisition achieved in this role?
Customer acquisition is achieved primarily through referrals from existing customers and maintaining low attrition ratios.
Is this role focused more on service or sales?
The role requires an equal blend of service and sales orientation; however, a stronger focus on sales is acceptable if service orientation is less developed.
Will the Sales Co-ordinator support relationship managers?
Yes, the Sales Co-ordinator will serve as a back-up to relationship managers handling high-net-worth individual (HNI) relationships.
Are training and education on product features provided?
Yes, the role involves educating customers on product features as part of the service requirements.