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Sales Coordinator

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Accor

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You should have a college diploma, relevant experience, strong computer skills, and excellent English. Any additional language skills are a plus.
  • You will manage sales administration, coordinate communications, maintain filing systems, assist with group events, and ensure adherence to hotel policies and standards while providing excellent service.

Requirements

  • You should ideally have a college diploma and relevant previous work experiences.
  • Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.

Responsibilities

  • To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel
  • To coordinate all internal and external correspondence, incoming e-mail, and other assigned administrative duties
  • To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach standards of performance, by e-mail, phone or in-person
  • To be fully conversant with all services and facilities offered by the hotel
  • To perform opening and closing procedures established for the Sales office
  • To ensure that the Sales office and surrounding area is kept clean and organized at all times
  • To monitor operating supplies and reduce spoilage and wastage
  • To ensure that all sales contracts follow the established Hotel Policies and Procedures
  • To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures
  • To ensure that an efficient and accurate filling system, both manual as well as electronically is maintained at all times
  • To project a warm, professional and welcoming image, in person or on the phone
  • To be demanding and critical when it comes to departmental standards
  • Following up of assigned and “Walk-In” site inspections and in-house group arrangements
  • To assist Groups and Events team with groups and MICE leads from initial contact, preparing the proposal, closely following up to ensure conversion, issuing contract and banquet event order and remain the customer liaison until the end of the event
  • Keeping up to date the hotel event systems with all information related to the lead
  • To ensure up to date Opera Cloud records of all corporate and group accounts
  • To keep and to safeguard all contacts and financial documents
  • To utilize Opera Cloud for all accounts management functions and assist the assigned Sales Managers with the necessary follow-up, when they are out on sales calls
  • To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.
  • Interact permanently with the Account Managers and other departments
  • Act directly with the guest or client during the stay of groups and events

FAQs

What qualifications are required for the Sales Coordinator position?

You should ideally have a college diploma and relevant previous work experience. Good computer skills and perfect command of English are a must, and proficiency in additional languages is an asset.

What key responsibilities does a Sales Coordinator have?

A Sales Coordinator is responsible for ensuring smooth administration of the Sales & Marketing Department, coordinating correspondence, providing professional service, maintaining organized records, assisting the Groups and Events team, and managing client interactions.

Is experience in hospitality necessary for this role?

While relevant previous work experience is recommended, a specific background in hospitality may enhance your qualifications for this role.

What software tools should a Sales Coordinator be familiar with?

Familiarity with Opera Cloud is essential for account management functions, as well as general proficiency in computer skills.

Are there opportunities for career growth at Accor?

Yes, Accor supports employees in growing and learning every day, providing numerous opportunities for career advancement.

How does Accor approach diversity and inclusion?

Accor is committed to attracting, recruiting, and promoting diverse talent, creating an inclusive environment within the company.

What is the expected standard of service for this position?

A Sales Coordinator is expected to provide a courteous, professional, efficient, and flexible service at all times, following the hotel's standards of performance.

Will there be a need to interact with clients during events?

Yes, a Sales Coordinator will interact directly with guests or clients during their stay for groups and events to ensure smooth operations.

How important is organization in this role?

Organization is crucial as the role involves maintaining a clean and organized Sales office, managing records, and ensuring efficient administrative processes.

Is proficiency in other languages beneficial for this position?

Yes, having additional language skills is considered an asset and may enhance your effectiveness in communicating with diverse clients.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.