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Sales Executive

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Marriott International

3mo ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need a high school diploma or G.E.D., 2 years of related work experience, and no supervisory experience or certifications.
  • You will resolve guest inquiries, process reservations, promote loyalty programs, assist with employee training, maintain professional standards, and support Sales & Marketing tasks.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
  • Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FAQs

Do we support remote work?

No, this position is not located remotely.

What are the educational requirements for the Sales Executive position?

The preferred education requirement is a high school diploma or G.E.D. equivalent.

Is supervisory experience required for this role?

No, supervisory experience is not required for this position.

How much related work experience is required?

At least 2 years of related work experience is required.

What types of duties will the Sales Executive be performing?

The Sales Executive will be responsible for resolving guest calls, processing reservations, promoting brand awareness, and performing general office duties to support Sales & Marketing.

Is there any specific certification needed for this job?

No, there are no required licenses or certifications for this position.

What qualities does Marriott seek in candidates for this role?

Marriott seeks candidates who can develop and maintain positive working relationships, support team goals, respond appropriately to concerns, and provide exceptional guest service.

What should I expect during the hiring process?

Candidates can expect to interact with various departments, demonstrate their customer service skills, and showcase their ability to work in a team-oriented environment.

Is there any emphasis on employee training and development?

Yes, Marriott emphasizes training and development opportunities for employees to foster a community and enhance their skills.

What is the company’s policy on diversity and inclusion?

Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.