Logo of Huzzle

Home

Matches

Explore

Manage

Sales Executive, Amsterdam (Spanish speaker)

A

Assurant

Sep 14

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You must be fluent in Spanish and proficient in English, have excellent customer care skills, a professional attitude, call center experience, and the ability to stay motivated in a repetitive role.
  • You will deliver excellent service, retain customers, set up new policies, achieve KPIs, follow scripts, track calls, and ensure compliance while providing fair customer outcomes.

Requirements

  • Fluent in Spanish is essential plus proficient in English
  • Excellent Customer Care Skills
  • Professional attitude
  • Able to follow a scripted process
  • Compliant with business processes at all times
  • Ability to stay motivated whilst working in a repetitive environment
  • Experience in a Call Centre
  • Support the customer service areas when applicable

Responsibilities

  • This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
  • You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
  • To achieve individual KPI’s and sales targets
  • Follow a script on all calls and be compliant with the business process
  • Put the customer at the centre of everything you do and deliver fair customer outcomes
  • Use retention skills to convert customers who are calling to cancel their insurance
  • Provide excellent customer service in line with our Quality Assurance Guidelines
  • Be thorough and organized in the tracking of all calls and information

FAQs

What is the location for the Sales Executive position?

The position is based in Amsterdam, with a hybrid work model of 2 days in the office and 3 days home-based.

What is the duration of the contract for this role?

The contract is fixed term for 7 months.

Is fluency in Spanish required for this job?

Yes, fluency in Spanish is essential for this role, along with proficiency in English.

What are the main responsibilities of a Sales Executive in this position?

The main responsibilities include retaining customers, setting up new policies, achieving individual KPIs and sales targets, following a script during calls, and providing excellent customer service.

What skills are ideal for candidates applying for this position?

Ideal candidates should have excellent customer care skills, a professional attitude, the ability to follow a scripted process, and experience in a call center.

Are there opportunities for training and development?

Yes, there are learning and development opportunities available, including access to Udemy Learning and an Internal Wellbeing Programme.

Is there a commission structure in place for this role?

Yes, there is a monthly commission scheme as part of the compensation package.

How many holidays do employees receive?

Employees receive 28 holidays per year.

What kind of company culture does Assurant promote?

Assurant promotes a unique culture characterized by a passion for service, innovation, and a willingness to take chances, referred to as "The Assurant Way."

Does Assurant have an equal opportunity employment policy?

Yes, Assurant is an Equal Employment Opportunity employer and does not discriminate based on any protected characteristic.

A

Assurant

Helping people thrive in a connected world.

Finance
Industry
10,001+
Employees

Mission & Purpose

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Thank you for visiting Assurant’s LinkedIn community. Before posting, please review our guidelines at https://www.assurant.com/social-community-guidelines.