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Sales Executive (Mandarin Speaking)

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Marriott International

24d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
  • Quick Apply

AI generated summary

  • You need a high school diploma, Mandarin and English proficiency, one year of related experience, and availability for evenings, weekends, and holidays per business needs.
  • You will engage prospective owners, tailor sales experiences, manage customer relationships, complete contracts, follow up on leads, and ensure owner satisfaction while adhering to sales processes.

Requirements

  • High school diploma or GED
  • Proficiency in Mandarin and English (additional language required for certain positions)
  • One-year related experience
  • Work occasionally in the evenings
  • Must be willing to work weekends and holidays as required by business needs

Responsibilities

  • Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers.
  • Develop relationships with prospective owners by soliciting and following up on referrals and leads.
  • Cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner.
  • Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., referrals, additional sales).
  • Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
  • Follow up on referrals/leads from owners.
  • Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
  • Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., referrals).
  • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
  • Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
  • Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
  • Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
  • Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
  • Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site.
  • Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
  • Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
  • Practice and continue to develop and improve sales script and presentation.
  • Ensure clear understanding of financing options and present as an approach to ownership.
  • Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc).
  • Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
  • Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
  • Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.
  • Assure complete and accurate processing of documents pertaining to sales.
  • Review details of contracts with prospective owners and Owners once they decide on purchase.
  • Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
  • Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
  • Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
  • Complete purchase summary worksheet at end of each sale.
  • Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.
  • Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
  • Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
  • Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
  • Demonstrate total understanding of the culture and processes of the organization.
  • Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
  • Participate in formal training sessions offered by management team.
  • Attend daily huddles and regularly scheduled team/manager meetings.
  • Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
  • Perform other duties as assigned.
  • Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc.).

FAQs

What languages are required for this Sales Executive position?

Proficiency in Mandarin and English is required for this position.

What kind of experience is preferred for candidates applying for this role?

One year of related experience is preferred for candidates applying for this role.

Are there specific working hours for this position?

Yes, candidates must be willing to work occasionally in the evenings, weekends, and holidays as required by business needs.

What is the main focus of the Sales Executive role at Marriott Vacations Worldwide?

The main focus is to use sales techniques and processes to convert prospective owners into purchasers while developing relationships and ensuring customer satisfaction post-sale.

Is there a requirement for prior sales experience?

While one year of related experience is preferred, it is not explicitly required.

What skills are emphasized for successful candidates in this role?

Successful candidates should demonstrate adaptability, communication skills, professional demeanor, and problem-solving abilities.

Will I receive training for this position?

Yes, candidates will participate in formal training sessions offered by the management team.

Is knowledge of the company’s products important for this role?

Yes, understanding and being able to communicate the features, advantages, and benefits of the products are essential for success in this role.

What are the responsibilities related to customer relationships for this position?

Responsibilities include answering questions, following up on referrals and leads, monitoring customer satisfaction, and developing future business opportunities.

Are there opportunities for career growth within the company?

Yes, Marriott Vacations Worldwide encourages growth and development, allowing employees to enhance their skills and advance in their careers.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.