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Sales & Marketing Administrator - Cape Town Marriott Crystal Towers

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

AI generated summary

  • You need a high school diploma or G.E.D., at least 1 year of relevant experience, and no supervisory experience is required.
  • You will support Sales & Marketing through office tasks, prepare sales documents, engage with guests, ensure brand awareness, maintain confidentiality, and promote teamwork.

Requirements

  • High school diploma/G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience is required

Responsibilities

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
  • Promote awareness of brand image internally and externally.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

FAQs

Is the Sales & Marketing Administrator position remote?

No, the position is not located remotely; it is based at the Cape Town Marriott Hotel Crystal Towers.

What are the main responsibilities of the Sales & Marketing Administrator?

The main responsibilities include performing general office duties, preparing sales-related documents, promoting brand awareness, gathering materials for information packages, and serving as the point of contact for clients.

What kind of experience is required for this position?

At least 1 year of related work experience is preferred for this position.

Is there a need for supervisory experience in this role?

No supervisory experience is required for the Sales & Marketing Administrator position.

What is the minimum educational qualification for this role?

A high school diploma or G.E.D. equivalent is required for the role.

What skills are critical for success in this position?

Critical skills include strong communication, interpersonal skills, attention to detail, time management, and proficiency in computer applications.

Does Marriott International have a commitment to diversity?

Yes, Marriott International is an equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture.

Will the Sales & Marketing Administrator need to lift heavy objects?

The role may require moving, lifting, carrying, pushing, or pulling objects weighing less than or equal to 10 pounds without assistance.

What should I do if I encounter guest service issues?

You should actively listen and respond positively to guest questions and concerns, using the brand-specific processes to resolve issues and delight guests.

Are there opportunities for career development within Marriott International?

Yes, Marriott Hotels provides opportunities for training, development, and recognition, allowing associates to pursue their passions in a supportive environment.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.