FAQs
What is the primary responsibility of the Sales Support Representative?
The primary responsibility of the Sales Support Representative is to manage the support needs of the Nutanix sales teams, including opportunity and quote management, pricing coordination, and driving deal velocity while adhering to service level agreements (SLAs).
What type of experience is required for this role?
The role requires 2+ years of customer and/or sales support experience, with proven ability to provide exceptional high-end customer service.
Is experience in enterprise technology sales beneficial for this position?
Yes, experience in enterprise technology sales is considered a plus for this position.
What skills are important for a Sales Support Representative?
Important skills include strong analytical skills, excellent communication skills (both written and oral), proficiency in Microsoft Excel and CRM software like Salesforce, and strong change management skills.
Will I need to work independently in this position?
Yes, the role requires an independent worker who is motivated and can manage their workload with limited supervision.
Is a bachelor's degree required for this position?
A bachelor's degree in business administration, IT-related fields, or finance is considered a plus, but it is not strictly required.
What tools or software should I be familiar with for this job?
Familiarity with Microsoft Excel, Enterprise CRM software such as Salesforce, and ticket management systems like Freshdesk is important for this role.
Who will I collaborate with in this position?
In this role, you will collaborate with various internal teams, including Deal Desk, Bid Management, Order Management, and Product Managers, among others.
What type of environment can I expect to work in?
You can expect to work in a fast-paced, dynamic environment with exposure to individuals across the globe, requiring the ability to manage multiple tasks effectively and meet business requirements.
Is this role suitable for someone early in their career?
Yes, this role is suitable for individuals early in their career who are looking for opportunities to continuously learn and develop their skills while staying close to sales.