FAQs
What is the primary role of the Sales Team Leader?
The primary role of the Sales Team Leader is to lead, coach, and manage a team of Customer Service Consultants to deliver quality customer services within agreed service levels, quality standards, and growth targets.
What are the work location options for this position?
This is a hybrid position, based out of our Melbourne or Brisbane office, with an in-office requirement of 1 - 2 days per quarter.
What kind of experience is required for this role?
A minimum of five years of Contact Centre experience is required, with at least two years of experience in a leadership role being desirable.
Is a specific educational background required for this job?
While a relevant Degree or Post Graduate qualification in business is desirable, it is not mandatory.
What are the key skills needed for this position?
Key skills required include excellent leadership, team management skills, workflow management and efficiency skills, influencing and negotiating skills, and high levels of written and verbal proficiency.
How does Bupa support the health and wellbeing of its employees?
Bupa supports employee health and wellbeing through the Viva Healthier and Happier program, which covers mental, physical, financial, social, and environmental wellbeing.
What additional responsibilities may be expected from the Sales Team Leader?
The Sales Team Leader may carry out any other duties reasonably requested by Bupa from time to time.
What is Bupa's commitment towards diversity and inclusion?
Bupa is striving to create and sustain a safe and inclusive workplace and welcomes applicants from all cultural backgrounds, genders, and abilities.
How can I participate in the recruitment process if I need adjustments?
If you require any adjustments to participate in the recruitment process, please let us know at the time of your application.