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Scheduling Coordinator, Cardiology-Outpatient-Downtown

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Orlando Health

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma or GED, one year of customer service experience, and knowledge of Microsoft Office.
  • You will schedule cardiology appointments, gather patient information, ensure accurate registration, communicate with staff, and maintain service standards while participating in process improvements.

Requirements

  • High school graduate or GED required.
  • None.
  • One (1) year of customer service based experience to include retail, hospitality or other related fields required. Knowledge of Microsoft Office.

Responsibilities

  • The scheduling coordinator will efficiently and accurately schedule/coordinate cardiology appointments in the office including but not limited to office visits, support care visits and diagnostic imaging.
  • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
  • Efficiently and accurately registers patient
  • Understands the importance Orlando Health places on providing exemplary customer service under the Orlando Health Way
  • Communicate regularly with providers, nurses, patients, and all other departments.
  • Consistently and constantly reviewing the schedule daily and communicates all changes to providers, staff, and other departments.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Responsible for entry of office patient charges as assigned.
  • Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What does the position of Scheduling Coordinator involve?

The Scheduling Coordinator is responsible for clinical registration, scheduling, and coordinating cardiology appointments, including office visits, support care visits, and diagnostic imaging.

What benefits does Orlando Health offer for this position?

Orlando Health offers a comprehensive benefits package that includes Medical, Dental, Vision, a 403(b) Retirement Savings Plan, Health Savings Account (HSA), Flexible Spending Account (FSA), and up to 5 weeks of Paid Time Off to start, among other benefits.

What qualifications are required for this role?

A high school graduate or GED is required, along with one year of customer service-based experience in fields like retail or hospitality, and knowledge of Microsoft Office.

Is any specific licensure or certification needed for this position?

No specific licensure or certification is required for the Scheduling Coordinator position.

What are the daily tasks of a Scheduling Coordinator?

Daily tasks include efficiently scheduling cardiology appointments, gathering and inputting patient information, maintaining knowledge of medical needs for scheduling, communicating changes to providers, and meeting departmental goals for productivity and quality.

How does Orlando Health emphasize customer service in this role?

The Scheduling Coordinator is expected to actively listen to customers, show a caring attitude, communicate regularly with providers, and adhere to exemplary customer service standards as set by Orlando Health.

Are there opportunities for education reimbursement?

Yes, Orlando Health offers 100% paid tuition, tuition reimbursement, and monthly payments to help employees pay down any graduate school debt.

What is expected in terms of attendance for this position?

The Scheduling Coordinator is expected to maintain reasonably regular and punctual attendance consistent with Orlando Health policies and ADA, FMLA, and other relevant standards.

What additional responsibilities might the Scheduling Coordinator have?

Additional responsibilities may include completing work orders, assisting with department supplies and equipment, maintaining records, completing mandatory education, and performing other duties related to patient care and unit maintenance.

Is previous experience in a medical setting required for this position?

Previous experience in a medical setting is not explicitly required, but one year of customer service-based experience is essential.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.