FAQs
What is the role of a Service Delivery Officer (SDO)?
The SDO is responsible for servicing walk-in customers, generating leads for new customers, acting as a backup to the Service Officer (SO), and handling non-transaction related servicing such as audit and reconciliation of branch accounts.
What qualifications are required for this position?
Candidates should have at least 3 years of experience in branch banking operations and must be a postgraduate or graduate with relevant experience.
What age group is preferred for applicants?
The ideal age range for applicants is 23-25 years.
Which companies are targeted for applicants to have experience from?
Target companies include HDFC Bank, ICICI Bank, IDBI Bank, and UTI Bank.
What are the primary responsibilities of the SDO in terms of customer service?
The primary responsibilities include customer query resolution, providing quality service for customer retention, and cross-selling financial products.
Who does the SDO report to?
The SDO reports to the Senior Manager (SM).
What qualities are emphasized for candidates applying for this role?
Candidates should have a strong motivation for customer service, a desire to understand financial terminology, and the ability to identify and exploit business opportunities.
Is prior experience in customer service important for this role?
Yes, prior experience in customer service, particularly in query resolution, is important and highly valued for the SDO position.
What is the focus of the customer interaction for this role?
The focus of customer interaction is on quality service delivery at the branch and ensuring customer retention.