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Seasonal Sales Assistant

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Dunelm

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dunfermline

AI generated summary

  • You must be fully flexible with hours, including evenings and weekends. Be confident, sociable, and eager to help teammates while delivering excellent customer experiences.
  • You will assist customers at the tills, help locate products, order online, style displays, manage stock, and ensure the store is tidy, all while providing exceptional service.

Requirements

  • You will need to be fully flexible over the course of the week.
  • The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
  • We'd love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
  • You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.

Responsibilities

  • The role involves being trained in all aspects of customer facing store life:
  • Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
  • Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain customer loyalty and a genuine love for our products and people.
  • Hosting – If a customer can’t find what they’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
  • Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers’ needs along the way.

FAQs

What are the working hours for the Seasonal Sales Assistant position?

The position requires a minimum of 16 hours per week with fully flexible availability over the course of the week, including at least one evening and either a Saturday or Sunday shift.

What is the pay rate for the Sales Assistant role?

The pay for the Seasonal Sales Assistant role ranges from £7.10 to £11.44 per hour.

When does the Seasonal Sales Assistant position start and end?

The Seasonal Sales Assistant position will start immediately and continue until February 2025.

Is experience required for this role?

While experience in retail or customer service is beneficial, it is not explicitly required as training will be provided in all aspects of the role.

What is the company’s stance on diversity?

Dunelm is committed to becoming a fully inclusive business that values diversity and encourages applications from all candidates, regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background, or education.

What types of tasks will the Sales Assistant be responsible for?

The Sales Assistant will be responsible for various tasks including serving customers at the till, assisting on the shop floor, hosting and ordering products, and managing stock and deliveries.

Will I need to lift heavy items as part of this job?

Yes, the role involves some physical activity, including heavy lifting, especially during stock and delivery tasks.

Is teamwork important in this role?

Yes, collaboration and support among colleagues are essential to creating a positive work environment and providing excellent customer service.

What qualities is Dunelm looking for in a Sales Assistant?

Dunelm is looking for candidates who are confident, sociable, excited about retail, and eager to contribute to team success while providing memorable customer experiences.

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Dunelm

The Home of Homes

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Dunelm is a well-known UK-based homeware retailer that offers a wide range of products for home improvement and decoration. They specialise in selling items such as furniture, bedding, curtains, rugs, lighting, and kitchenware. Their ultimate mission is to make homes beautiful and comfortable by providing high-quality, stylish, and affordable homeware products to customers. Dunelm's purpose is to help people create a living space they love, by offering a diverse selection of home essentials and accessories that cater to different tastes and lifestyles. They aim to be the go-to destination for individuals looking to enhance their living spaces with top-notch products and excellent customer service.

Culture & Values

  • Stronger together

    We value connection, inclusion, team work and clear communication, engaging everyone in our purpose, helping people feel at home and creating a sense of belonging.

  • Keep listening and learning

    We know that being curious and having a growth mindset is key to our continual learning and that being self-aware and adaptable means we can to be our best selves more of the time and achieve things we never thought possible.

  • Long term thinking

    We are committed to putting our customers first, thinking big, making decisions and innovating in ways that are guided by our purpose, making a difference to the lives of our colleagues and customers.

  • Act like owners

    We enjoy the opportunity to take responsibility, be challenging and resourceful and make the right things happen in the right way.