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Security Officer

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Sofitel

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai
  • Quick Apply

AI generated summary

  • You need security experience, First Aid/CPR certification, strong communication skills, teamwork ability, guest focus, reliability, and willingness to work flexible shifts.
  • You will patrol, manage trespassers, conduct checks, monitor CCTV, respond to emergencies, assist guests and staff, maintain logs, ensure compliance, and collaborate with departments.

Requirements

  • Previous Security / Safety experience required in a similar capacity in a luxury hotel environment is preferred
  • Current First Aid and CPR certification is required, current Advanced First Aid certification is preferred
  • Completion of Fire safety/fire fighter training is an asset
  • Strong written and verbal communication, interpersonal and conflict resolution skills are required
  • Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), split shifts, extended hours including evenings, weekends and public holidays is required

Responsibilities

  • Consistently offer professional, engaging and proactive guest service while supporting fellow colleagues
  • Regularly patrol all areas and buildings.
  • Manage presence of trespassers and unauthorized persons found on property.
  • Conduct security and baggage checks as required.
  • Monitor CCTV cameras and take all necessary actions to secure guests, colleagues.
  • Monitor and report any vehicle infractions occurring on the property including parking, speeding, dangerous driving, etc.
  • Promptly respond to any activated fire prevention devices, investigate causes and report findings.
  • Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner.
  • Develop and maintain close and effective working relationships with all supporting departments.
  • Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up.
  • Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
  • Participate in hotel committees.
  • Perform any other duties, tasks, and assignments within your department as required.

FAQs

What is the primary responsibility of a Security Officer at the resort?

The primary responsibility of a Security Officer is to consistently offer professional, engaging, and proactive guest service while ensuring the safety and security of guests, colleagues, and the property through regular patrols and monitoring.

Is previous experience in security required for this position?

Yes, previous security or safety experience in a luxury hotel environment is preferred for this position.

What certifications are required for this role?

A current First Aid and CPR certification is required, and a current Advanced First Aid certification is preferred.

Will I need to work on weekends or public holidays?

Yes, the role requires the ability to work rotating shifts, which may include evenings, weekends, and public holidays.

What skills are necessary for a Security Officer at this resort?

Strong written and verbal communication, interpersonal and conflict resolution skills are required, alongside the ability to focus on guest needs while remaining calm and courteous.

Are there opportunities for professional development in this role?

Yes, there may be opportunities for professional development, including participation in hotel committees and potential additional training, such as fire safety/firefighter training.

How often do Security Officers patrol the property?

Security Officers are expected to regularly patrol all areas and buildings of the resort.

What should I do in case of an emergency or a fire alarm?

In case of an emergency or activated fire prevention devices, Security Officers should promptly respond, investigate the causes, and report their findings.

Will Security Officers have to deal with guest concerns?

Yes, Security Officers must respond to guest and staff concerns, including providing first aid and casualty care in a prompt, caring, and helpful manner.

How important is teamwork in this position?

Teamwork is crucial, as Security Officers are required to work cohesively as part of a team in a multi-culturally diverse environment.

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Sofitel

Sofitel Art de Vivre

Travel & Leisure
Industry
10,001+
Employees
1964
Founded Year

Mission & Purpose

Sofitel Hotels & Resorts is a global ambassador of modern French luxury, where passionate travelers can indulge in chic experiences that artfully blend the essence of each destination with the brand’s French art-de-vivre spirit. Part of ALL - the Accor Live Limitless lifestyle loyalty program and with more than 120 addresses worldwide, Sofitel promises heartfelt service and luxurious settings that are modern and sophisticated; places where each and every traveler can feel like a special guest and find joie-de-vivre in daily life, the French way. The luxury brand also includes Sofitel Legend, with its five heritage addresses, where the best of past and present converge to create ultimate luxury experiences that are both timeless and elegant. Stunning architecture and culturally-rich experiences.