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Senior Account Manager

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Diebold Nixdorf

12d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Düsseldorf
    Remote

AI generated summary

  • You need a degree, 15 years in sales, excel in MS Office, fluent in English and German, know retail processes, cloud software, and have consultative sales experience with large retailers. Travel up to 80%.
  • You will manage DACH accounts, consult with clients, drive solution sales, engage stakeholders, steer internal teams for product development, and enhance customer satisfaction and strategic growth.

Requirements

  • University Degree or equivalent work experience required.
  • Minimum of 15 years of relevant experience or equivalent combination of education and experience in managing sales in a corporate setting with proven track record in leading a high quota carrying in a Sales Team and/or new business development/excellent people management skills.
  • Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
  • Excellent business English skills (Written and spoken) and German.
  • Comprehensive knowledge of global Retail store processes & operations and the utilization of innovative solutions within the environments.
  • Comprehensive knowledge of the market relevant trends in Cloud Software, AI, Store Automation and Services.
  • General knowledge of Diebold Nixdorf products and services is a plus.
  • Deep knowledge and experience of Hardware, Software and Services Solution Sales with large global Retailers.
  • Consultative sales experience with complex solution design for large global Retailers.
  • Demonstrated relationship building skills and negotiation experience at all levels of the DN and Retailer's organization, including senior executive levels.
  • Experience working within a customer focused B2B environment and developing strategic client relationships and accounts with senior stakeholders.
  • Experience with driving success withing large international Retail organizations.
  • Experience in functional leading account teams across a wider international organization.
  • Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
  • Possess experience with CRM software, such as Salesforce to maximize opportunities.
  • Ability to travel up to 80% of the time including international travels when necessary.

Responsibilities

  • Serves as primary Account Manager within DACH for DACH and global Retailers.
  • Ensures customers receive best-in-class consulting with a clear understanding of the customer motivation, their processes and needs to drive solution sales of Hardware, Software and Services.
  • Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
  • Drives internal teams with a customer-focused mindset to design, develop and introduce new products and enhancements to address customer requests and priorities.
  • Drives the customer NPS to success.
  • Drives strategic account plans to develop sales growth.

FAQs

What is the primary responsibility of the Senior Account Manager?

The primary responsibility of the Senior Account Manager is to develop and execute sales plans and strategies to effectively bring Diebold Nixdorf products and services to market, drive revenue generation, and manage customer relationships.

What qualifications are required for this position?

A university degree or equivalent work experience is required, along with a minimum of 15 years of relevant experience in sales management and proven success in leading high-performing sales teams.

Is proficiency in a specific software required for this role?

Yes, proficiency in all MS Office products, with an emphasis on Excel, PowerPoint, Word, and Teams, is required.

What language skills are necessary for the Senior Account Manager position?

Excellent business English skills (written and spoken) and proficiency in German are required.

What type of experience is preferred for candidates applying for this position?

Candidates should have deep knowledge and experience in Hardware, Software, and Services Solution Sales, particularly with large global retailers, as well as consultative sales experience with complex solution design.

Will the Senior Account Manager need to travel for work?

Yes, the position requires the ability to travel up to 80% of the time, including international travel when necessary.

What is the main focus of the work for this role within the DACH region?

The main focus is to serve as the primary Account Manager for both DACH and global retailers, ensuring they receive best-in-class consulting and support for their hardware, software, and service needs.

What role does customer satisfaction play in this position?

The Senior Account Manager is responsible for driving customer satisfaction, including success in customer Net Promoter Score (NPS) initiatives.

Are there any specific industries or trends that the Senior Account Manager should be familiar with?

Yes, a comprehensive knowledge of global retail store processes, market-relevant trends in Cloud Software, AI, Store Automation, and Services is essential.

How should applicants submit their application materials?

Applicants should submit a single document containing their curriculum vitae, cover letter, and work references.

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Diebold Nixdorf

We automate, digitize, and transform the way people bank and shop.

Consulting
Industry
10,001+
Employees
1859
Founded Year

Mission & Purpose

We automate, digitize and transform the way people bank and shop. We offer proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for financial and retail customers. Consumer behavior is changing rapidly; people are empowered and connected and expect unprecedented service and convenience. The world is “always on” – a digital era requiring us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. Diebold Nixdorf employs approximately 21,000 employees in more than 130 countries worldwide. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation