Senior Analyst, Global Digital SMB

GitLab

20d ago

Job
Full-time
Senior Level
Data
Business, Operations & Strategy
California, +2
Remote
Quick Apply

AI generated summary

You need a relevant degree, data analytics experience, strong communication skills, familiarity with BI tools, SQL, CRM data, and web tracking, plus the ability to present confidently to stakeholders.
You will develop strategies from data insights, drive experiments for growth, optimize customer journeys, create dashboards, analyze data for Self-Service cohorts, and proactively identify trends.

Requirements

Ability to use GitLab
BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
Demonstrated progressive experience in data analytics
Excellent written and verbal communication skills
Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
A knack for identifying and investigating anomalies in data and operations
Familiarity with product analytics and tools (e.g. Amplitude)
Familiarity with sales & marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and bookings
Familiarity with BI tools (e.g. Explore, Tableau) and Excel / Google Sheet functions
Experience with SQL, data warehouses and/or scripting languages (e.g. Python, BigQuery, MySQL)
Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
Self-motivated and self-managing, with strong organizational skills

Responsibilities

Develop strategies and drive team focus based on data insights and findings
Partner with Global Digital SMB Managers to create, execute, and measure experiments focused on driving business growth and improving the Self-Service customer experience
Partner with direct sales to transform our current go-to-market and support a larger self-service channel
Work cross-functionally to optimize our customer journey and experience for a cohort of GitLab customers
Design and build insightful dashboards for the self-service team and our stakeholders
Take ad-hoc analyses and turn them into a repeatable, scalable data views that our team can leverage on their own
Leverage data to identify new Self-Service cohorts, and determine the best method of engagement
Ownership in scoping, sizing and delivering multiple requests balancing prioritization, efficiency and quality
Be proactive and identify trends or flag potential issues

FAQs

Do we support remote work?

Yes, GitLab supports a fully remote, asynchronous work environment.

What is the focus of the Senior Analyst, Global Digital SMB role?

The focus is on leveraging data to empower customers to onboard, transact, and manage their accounts online and at scale.

What qualifications are required for this position?

A BS/BA degree in business engineering, economics, or a related field, or equivalent combination of education, training, and experience is required.

Is experience in data analytics necessary?

Yes, demonstrated progressive experience in data analytics is necessary for this position.

Are there opportunities for professional growth?

Yes, GitLab offers a growth and development budget to support your professional development.

What tools or technologies should I be familiar with for this role?

Familiarity with product analytics tools (e.g., Amplitude), BI tools (e.g., Tableau, Explore), SQL, and CRM data analysis (e.g., Salesforce) is required.

How is the salary for this position determined?

The salary is determined through interviews, a review of education and experience, and alignment with market data.

Is the company committed to diversity and equal opportunity?

Yes, GitLab is an equal opportunity workplace and is committed to diversity and inclusion in its hiring practices.

What kind of benefits does GitLab offer?

GitLab offers benefits that support health, finances, well-being, flexible paid time off, equity compensation, and home office support among others.

How does GitLab support work-life balance?

GitLab provides flexible paid time off and an all-remote work environment, promoting a good work-life balance.

Is familiarity with sales and marketing metrics required?

Yes, familiarity with sales & marketing funnel reporting and industry KPIs is required for this role.

GitLab

Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.

Technology

Industry

1001-5000

Employees

2014

Founded Year

Mission & Purpose

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.