GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.

We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.

Technology

GitLab

Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.

You need extensive People Business Partner experience in tech, EMEA knowledge, a strong grasp of employment law, problem-solving skills, and the ability to pivot between strategic and tactical tasks.

You will support EMEA Go-To-Market teams, execute people strategies, advise on local compliance, analyze trends, drive talent engagement, and oversee talent programs and workforce planning.

People, HR & Administration

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. We are seeking a dynamic Manager, People Business Partner to support our EMEA organization. You will be responsible for helping align business objectives with people solutions across the EMEA region. Your role will act as a trusted and strategic advisor, coach, and change agent to senior leadership, providing data-driven insights and expertise on people-related matters, to inform and support a tightly aligned business and talent strategy. You will contribute to the overall success of People Group driven initiatives by facilitating the engagement of other People Group counterparts when appropriate, providing insights from client groups to inform new programs and iterations, and championing key initiatives. What You’ll Do * Support for the Go-To-Market teams in EMEA initially, scope will change to support R&D and G&A teams in the future; influence and execute a people strategy that helps support local organization and business goals * Execute a people strategy that helps support local organization and business goals * Consult on global expansion efforts in the region; including participating in the due diligence process * Partner closely with the broader People Business Partners and People Group to support the implementation of GitLab's People programs and policies locally * Advise on People programs and solutions to support EMEA regional needs based on deep local expertise * Collaborate with our team member relations (TMR) and legal teams to provide additional guidance and support on HR compliance, local employment law, and regulatory requirements in the EMEA region based on local expertise * Consult and inform local regulatory bodies such as Work Councils on topics that impact employment or working conditions * Forecast and predict issues and taking measures to course correct before impact within the client group * Use data to identify trends and develop and influence solutions to drive results in the organization. * Maintains deep expertise in their client groups’ business, operating model, objectives, and industry trends. * Partners with client group leadership team and relevant People groups to drive a talent strategy focused on engagement and retention of top talent. Works with Total Rewards and Talent and Engagement to ensure key trends and retention levers are addressed and used effectively. * Provides guidance and input on business unit restructures, workforce planning and succession planning * Own specific iterations related to company-wide Talent Programs based on feedback from their client group and PBP team. * Executes company-wide Talent Programs within their client groups, including Annual Talent Assessment and Compensation Reviews. * Facilitates connection to other People Group DRIs when appropriate to remain focused on the most impactful work while ensuring relevant DRIs are engaged What You’ll Bring * Relevant, progressive People Business Partner experience supporting front-line, mid-level, and executive leaders. * Proven experience in a fast-paced, technology company as a People Business Partner, focused on supporting the EMEA region * Experience partnering with other People Business Partners in supporting business strategy and consulting on local EMEA requirements * In-depth knowledge of EMEA employment law and regulations * Experience working with local regulatory bodies such as Works Councils * Experience in a variety of HR competency areas such as organizational design and development, leadership development, change management, performance management, and employee relations. * An obsession with results that matter; able to create and deliver full-cycle projects (start to finish) and results in a timely manner. * Ability to solve complex problems; resourceful and takes initiative to seek internal and external resources when problem-solving. * Very strong EQ, with fine-tuned instincts and problem-solving skills. Demonstrates sound, consistent, trusted judgment. * Experience working with Global Talent (Americas, EMEA, APAC); remote experience preferred. * Comfortable with high volume and a very fast-paced workload; not afraid to “roll up your sleeves” to complete more tactical work with an ability to switch between strategic and tactical work. * Bachelor’s degree preferred; Master’s degree and/or HR Certification strongly preferred. How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Remote-Global Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.We are seeking a dynamic Manager, People Business Partner to support our EMEA organization. You will be responsible for helping align business objectives with people solutions across the EMEA region. Your role will act as a trusted and strategic advisor, coach, and change agent to senior leadership, providing data-driven insights and expertise on people-related matters, to inform and support a tightly aligned business and talent strategy. You will contribute to the overall success of People Group driven initiatives by facilitating the engagement of other People Group counterparts when appropriate, providing insights from client groups to inform new programs and iterations, and championing key initiatives.What You’ll Do * Support for the Go-To-Market teams in EMEA initially, scope will change to support R&D and G&A teams in the future; influence and execute a people strategy that helps support local organization and business goals * Execute a people strategy that helps support local organization and business goals * Consult on global expansion efforts in the region; including participating in the due diligence process * Partner closely with the broader People Business Partners and People Group to support the implementation of GitLab's People programs and policies locally * Advise on People programs and solutions to support EMEA regional needs based on deep local expertise * Collaborate with our team member relations (TMR) and legal teams to provide additional guidance and support on HR compliance, local employment law, and regulatory requirements in the EMEA region based on local expertise * Consult and inform local regulatory bodies such as Work Councils on topics that impact employment or working conditions * Forecast and predict issues and taking measures to course correct before impact within the client group * Use data to identify trends and develop and influence solutions to drive results in the organization. * Maintains deep expertise in their client groups’ business, operating model, objectives, and industry trends. * Partners with client group leadership team and relevant People groups to drive a talent strategy focused on engagement and retention of top talent. Works with Total Rewards and Talent and Engagement to ensure key trends and retention levers are addressed and used effectively. * Provides guidance and input on business unit restructures, workforce planning and succession planning * Own specific iterations related to company-wide Talent Programs based on feedback from their client group and PBP team. * Executes company-wide Talent Programs within their client groups, including Annual Talent Assessment and Compensation Reviews. * Facilitates connection to other People Group DRIs when appropriate to remain focused on the most impactful work while ensuring relevant DRIs are engaged      What You’ll Bring * Relevant, progressive People Business Partner experience supporting front-line, mid-level, and executive leaders. * Proven experience in a fast-paced, technology company as a People Business Partner, focused on supporting the EMEA region * Experience partnering with other People Business Partners in supporting business strategy and consulting on local EMEA requirements * In-depth knowledge of EMEA employment law and regulations * Experience working with local regulatory bodies such as Works Councils * Experience in a variety of HR competency areas such as organizational design and development, leadership development, change management, performance management, and employee relations. * An obsession with results that matter; able to create and deliver full-cycle projects (start to finish) and results in a timely manner. * Ability to solve complex problems; resourceful and takes initiative to seek internal and external resources when problem-solving. * Very strong EQ, with fine-tuned instincts and problem-solving skills. Demonstrates sound, consistent, trusted judgment. * Experience working with Global Talent (Americas, EMEA, APAC); remote experience preferred. * Comfortable with high volume and a very fast-paced workload; not afraid to “roll up your sleeves” to complete more tactical work with an ability to switch between strategic and tactical work. * Bachelor’s degree preferred; Master’s degree and/or HR Certification strongly preferred.      How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support      Remote-GlobalCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manager, People Business Partner (EMEA) - GitLab

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Manager, People Business Partner (EMEA)

You have UX Research Operations experience, strong organizational and communication skills, a problem-solving mindset, and a passion for process improvement, aligning with our values.

You will recruit participants for UX research, manage documentation, support team needs, oversee external provider relationships, ensure privacy compliance, and assist with operational tasks.

Research & Development

IT & Cybersecurity

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. An overview of this role The UX Research (UXR) team provides critical insights to drive user-focused innovation and guide decisions from design to product strategy. The Research Operations (ReOps) team supports UXR by ensuring they have the tools, resources, and processes needed to conduct high-quality research efficiently, allowing researchers to focus on delivering impactful insights. As part of the ReOps team, you will help UX Researchers work more effectively by providing support in areas like participant recruitment, tool and resource management, process optimization, compliance, training, and logistics. Examples Of ReOps Projects * Building a participant panel for AI research * Streamlining low-risk ReOps processes with self-serve tools * Recruiting hard-to-reach industry leaders for strategic research on new features * This work ensures researchers can focus on creating exceptional user experiences and driving product innovation What you'll do * Oversee all aspects of participant recruitment for UX research, including sourcing, outreach, screening, scheduling, managing participation agreements, ensuring privacy compliance, and handling incentives * Continuously assess team needs, identify gaps, and implement improvements to research operations and processes * Maintain accurate and standardized documentation, including the UX Research Operations handbook and templates * Work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery * Manage relationships with external providers, such as recruitment platforms and digital rewards services * Handle provisioning and deprovisioning of access to ReOps tools * Support participant and customer privacy by addressing data requests responsibly * Assist the Senior ReOps Coordinator with panel management, repository oversight, and other operational tasks What you'll bring * Relevant Experience: You have experience in UX Research Operations or a similar coordination role in a research environment. * Career Focus: You’re passionate about growing your career in UX Research Operations at GitLab, understanding that this role does not lead to a UX Researcher position. * Organizational Skills: You excel at managing multiple research operations projects simultaneously with efficiency and precision. * Strong Communicator: Your written and verbal communication skills enable you to collaborate effectively with internal teams and external participants. * Process Improvement: You’re excited to enhance our research operations processes and bring prior experience in process development for research teams. * Problem-Solving Mindset: You’re a self-starter with a creative approach to problem-solving, attention to detail, and a focus on results. * Alignment with Values: GitLab’s values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate deeply with you. * Self-Learner: You thrive in a culture that encourages self-learning and self-service, embracing these principles as part of your daily work. How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.An overview of this roleThe UX Research (UXR) team provides critical insights to drive user-focused innovation and guide decisions from design to product strategy. The Research Operations (ReOps) team supports UXR by ensuring they have the tools, resources, and processes needed to conduct high-quality research efficiently, allowing researchers to focus on delivering impactful insights.As part of the ReOps team, you will help UX Researchers work more effectively by providing support in areas like participant recruitment, tool and resource management, process optimization, compliance, training, and logistics.Examples Of ReOps Projects * Building a participant panel for AI research * Streamlining low-risk ReOps processes with self-serve tools * Recruiting hard-to-reach industry leaders for strategic research on new features * This work ensures researchers can focus on creating exceptional user experiences and driving product innovation      What you'll do * Oversee all aspects of participant recruitment for UX research, including sourcing, outreach, screening, scheduling, managing participation agreements, ensuring privacy compliance, and handling incentives * Continuously assess team needs, identify gaps, and implement improvements to research operations and processes * Maintain accurate and standardized documentation, including the UX Research Operations handbook and templates * Work closely with Product Designers, Product Managers, and UX Researchers to understand their recruitment needs and ensure successful delivery * Manage relationships with external providers, such as recruitment platforms and digital rewards services * Handle provisioning and deprovisioning of access to ReOps tools * Support participant and customer privacy by addressing data requests responsibly * Assist the Senior ReOps Coordinator with panel management, repository oversight, and other operational tasks      What you'll bring * Relevant Experience: You have experience in UX Research Operations or a similar coordination role in a research environment. * Career Focus: You’re passionate about growing your career in UX Research Operations at GitLab, understanding that this role does not lead to a UX Researcher position. * Organizational Skills: You excel at managing multiple research operations projects simultaneously with efficiency and precision. * Strong Communicator: Your written and verbal communication skills enable you to collaborate effectively with internal teams and external participants. * Process Improvement: You’re excited to enhance our research operations processes and bring prior experience in process development for research teams. * Problem-Solving Mindset: You’re a self-starter with a creative approach to problem-solving, attention to detail, and a focus on results. * Alignment with Values: GitLab’s values of Collaboration, Results, Efficiency, Diversity, Iteration, and Transparency resonate deeply with you. * Self-Learner: You thrive in a culture that encourages self-learning and self-service, embracing these principles as part of your daily work.      How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

UX Research Operations Coordinator - GitLab

UX Research Operations Coordinator

You should have a bachelor's degree, strong communication and organizational skills, project management experience, attention to detail, and the ability to operate effectively in a virtual environment.

You will develop partnerships, manage partner training programs, ensure quality delivery, collaborate on promotions, and coordinate with cross-functional teams for effective execution.

Customer Relations

Business, Operations & Strategy

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. An Overview Of This Role As Senior Partner Success Manager for EMEA, you'll play a pivotal role in driving GitLab's partner ecosystem success through strategic partnership development, program optimization, and delivery excellence. You'll lead the onboarding and enablement of consulting and training partners, ensure adherence to GitLab's delivery methodologies, and maintain high-quality standards across all partner-delivered services. Working closely with GitLab's Professional Services, Education, and Ecosystems teams, you'll facilitate knowledge sharing, oversee certification processes, and drive market expansion through partner initiatives. The ideal candidate brings proven channel program experience, outstanding project management capabilities, and exceptional communication skills. You'll thrive in our virtual environment, demonstrate meticulous attention to detail, and show initiative in driving partner success. This role occasionally requires flexibility to support Project Coordinator responsibilities. What You’ll Do * Strategic Partnership Development: * Negotiate and finalize partnership agreements, focusing on creating value for both GitLab and its partners. * Partnership Management and Optimization: * Facilitate knowledge sharing and best practices between partners, subcontractors, and GitLab teams to enhance the overall quality and impact of consulting and training. * Responsible for facilitating and onboarding consulting and training partners * Program Development and Execution: * Collaborate with GitLab’s Consulting and Education Services team to ensure that training content delivered by partners and subcontractors is up-to-date, effective, and aligned with GitLab’s product advancements and educational philosophy. * Oversee the certification process for consulting and training delivered by partners, ensuring it meets GitLab’s high standards for quality and relevance. * Ensure that all consulting and training partners and subcontractors operate in compliance with GitLab’s policies, industry standards, and regulatory requirements. * Assisting with processing for receiving and integrating feedback from partners on training programs. * Partner Delivery Management: * Collaborate with the Professional Services Practice team and the GitLab Professional Services PMO to enable the partners to follow the GitLab PS Delivery Methodology * Act as a relay of the partners during the delivery of Professional Services projects * Market Expansion and Engagement: * Work with marketing and sales teams to develop and execute strategies for promoting GitLab’s consulting and training programs through partners, increasing market penetration and customer engagement. * Cross-Functional Collaboration: * Work closely with various GitLab teams, including Consulting and Education Services and Channel, to ensure cohesive strategy and execution across GitLab’s training offerings. Job Requirements * Bachelor’s degree or equivalent experience with demonstrated progressive experience in channel programs. * Excellent communication, analytical, and organizational skills. * Great project & program management skills, ability to leverage, and manage in a virtual environment * Excellent communication and presentation skills * Must have incredible attention to detail, be self-starting, and possess strong organizational skills How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page. Additional details about our process can be found on our hiring page. Remote-Global Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.An Overview Of This RoleAs Senior Partner Success Manager for EMEA, you'll play a pivotal role in driving GitLab's partner ecosystem success through strategic partnership development, program optimization, and delivery excellence. You'll lead the onboarding and enablement of consulting and training partners, ensure adherence to GitLab's delivery methodologies, and maintain high-quality standards across all partner-delivered services. Working closely with GitLab's Professional Services, Education, and Ecosystems teams, you'll facilitate knowledge sharing, oversee certification processes, and drive market expansion through partner initiatives.The ideal candidate brings proven channel program experience, outstanding project management capabilities, and exceptional communication skills. You'll thrive in our virtual environment, demonstrate meticulous attention to detail, and show initiative in driving partner success. This role occasionally requires flexibility to support Project Coordinator responsibilities.What You’ll Do * Strategic Partnership Development:    * Negotiate and finalize partnership agreements, focusing on creating value for both GitLab and its partners. * Partnership Management and Optimization:    * Facilitate knowledge sharing and best practices between partners, subcontractors, and GitLab teams to enhance the overall quality and impact of consulting and training.    * Responsible for facilitating and onboarding consulting and training partners * Program Development and Execution:    * Collaborate with GitLab’s Consulting and Education Services team to ensure that training content delivered by partners and subcontractors is up-to-date, effective, and aligned with GitLab’s product advancements and educational philosophy.    * Oversee the certification process for consulting and training delivered by partners, ensuring it meets GitLab’s high standards for quality and relevance.    * Ensure that all consulting and training partners and subcontractors operate in compliance with GitLab’s policies, industry standards, and regulatory requirements.    * Assisting with processing for receiving and integrating feedback from partners on training programs. * Partner Delivery Management:    * Collaborate with the Professional Services Practice team and the GitLab Professional Services PMO to enable the partners to follow the GitLab PS Delivery Methodology    * Act as a relay of the partners during the delivery of Professional Services projects * Market Expansion and Engagement:    * Work with marketing and sales teams to develop and execute strategies for promoting GitLab’s consulting and training programs through partners, increasing market penetration and customer engagement. * Cross-Functional Collaboration:    * Work closely with various GitLab teams, including Consulting and Education Services and Channel, to ensure cohesive strategy and execution across GitLab’s training offerings.      Job Requirements * Bachelor’s degree or equivalent experience with demonstrated progressive experience in channel programs. * Excellent communication, analytical, and organizational skills. * Great project & program management skills, ability to leverage, and manage in a virtual environment * Excellent communication and presentation skills * Must have incredible attention to detail, be self-starting, and possess strong organizational skills      How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.Additional details about our process can be found on our hiring page.Remote-GlobalCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Sr. Partner Success Manager - EMEA - GitLab

Sr. Partner Success Manager - EMEA

You need strong experience in Customer Success, data-driven strategy, project management, and content operations, plus excellent communication skills and familiarity with relevant tools.

You will lead a team to develop content strategies, execute programs, drive collaboration, measure effectiveness, design automated workflows, manage resources, and champion customer insights for engagement.

Marketing

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. We are hiring a Manager, Digital Success for our North America team. As a Manager, Digital Success at GitLab, you will lead and inspire a team of Digital Success Managers while driving strategic initiatives to enhance customer experience and adoption through digital channels. In this role, you'll be responsible for developing and implementing innovative strategies that scale our digital customer success operations, working cross-functionally to align these initiatives with GitLab's broader objectives. Your mission is to build and mentor a high-performing team while establishing scalable processes that drive customer adoption, retention, and growth through digital-first approaches. What you'll do * Lead a diverse team of content strategists, customer communications specialists, program managers, and customer experience managers focused on digital-first engagement * Develop integrated content and communication strategies that drive customer adoption across the tech touch segment * Create and execute scalable programs that blend strategic content, targeted communications, and digital experiences * Drive cross-functional collaboration between content, communications, product, and technical teams * Implement data-driven approaches to measure content effectiveness, program success, and customer engagement * Design and oversee automated customer journey workflows that combine strategic content and communications * Establish content governance frameworks and communication standards across digital touchpoints * Manage resource allocation and budget planning across content development and program implementation * Champion voice of customer insights to inform content strategy and program development * Foster a collaborative environment that encourages innovation and continuous improvement What you'll bring * Proven track record of managing and developing high-performing of content strategist, customer communications, or digital customer success teams * Extensive experience in Customer Success or related field, with deep understanding of content operations, communication strategies, and digital customer engagement in SaaS * Demonstrated ability to use data and customer insights to inform strategy, optimize workflows, and drive positive outcomes * Experience developing and executing programmatic approaches to customer success at scale * Familiarity with customer success platforms, marketing automation tools, and data analytics (e.g., Gainsight, Marketo, Tableau) * Excellent project management and organizational skills, with the ability to juggle multiple initiatives in a fast-paced environment * Strong communication and interpersonal skills, with the capacity to engage and influence stakeholders across departments * Strong editorial judgment and understanding of brand voice and customer communication best practices * Alignment with GitLab’s core values and a passion for working in an all-remote, transparent, and inclusive environment How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Hiring process * Selected candidates will be invited to schedule a screening call with our Global Recruiters. * Next, candidates will be invited to schedule a first interview with the Sr Director of Digital Success. * Candidates may be invited to schedule an interview with a Customer Experience Strategy Lead. * Then, candidates will meet with the VP of Customer Success. * Candidates may be invited to additional interviews. * Successful candidates will be made an offer after references are verified. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $107,100—$229,500 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.We are hiring a Manager, Digital Success for our North America team.As a Manager, Digital Success at GitLab, you will lead and inspire a team of Digital Success Managers while driving strategic initiatives to enhance customer experience and adoption through digital channels. In this role, you'll be responsible for developing and implementing innovative strategies that scale our digital customer success operations, working cross-functionally to align these initiatives with GitLab's broader objectives. Your mission is to build and mentor a high-performing team while establishing scalable processes that drive customer adoption, retention, and growth through digital-first approaches.What you'll do * Lead a diverse team of content strategists, customer communications specialists, program managers, and customer experience managers focused on digital-first engagement * Develop integrated content and communication strategies that drive customer adoption across the tech touch segment * Create and execute scalable programs that blend strategic content, targeted communications, and digital experiences * Drive cross-functional collaboration between content, communications, product, and technical teams * Implement data-driven approaches to measure content effectiveness, program success, and customer engagement * Design and oversee automated customer journey workflows that combine strategic content and communications * Establish content governance frameworks and communication standards across digital touchpoints * Manage resource allocation and budget planning across content development and program implementation * Champion voice of customer insights to inform content strategy and program development * Foster a collaborative environment that encourages innovation and continuous improvement      What you'll bring * Proven track record of managing and developing high-performing of content strategist, customer communications, or digital customer success teams * Extensive experience in Customer Success or related field, with deep understanding of content operations, communication strategies, and digital customer engagement in SaaS * Demonstrated ability to use data and customer insights to inform strategy, optimize workflows, and drive positive outcomes * Experience developing and executing programmatic approaches to customer success at scale * Familiarity with customer success platforms, marketing automation tools, and data analytics (e.g., Gainsight, Marketo, Tableau) * Excellent project management and organizational skills, with the ability to juggle multiple initiatives in a fast-paced environment * Strong communication and interpersonal skills, with the capacity to engage and influence stakeholders across departments * Strong editorial judgment and understanding of brand voice and customer communication best practices * Alignment with GitLab’s core values and a passion for working in an all-remote, transparent, and inclusive environment      How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Hiring process * Selected candidates will be invited to schedule a screening call with our Global Recruiters. * Next, candidates will be invited to schedule a first interview with the Sr Director of Digital Success. * Candidates may be invited to schedule an interview with a Customer Experience Strategy Lead. * Then, candidates will meet with the VP of Customer Success. * Candidates may be invited to additional interviews. * Successful candidates will be made an offer after references are verified.      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range$107,100—$229,500 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Manager, Digital Success - GitLab

Manager, Digital Success

You should have leadership experience in sales or marketing for technical products, team management in EMEA, CRM proficiency, and a passion for technology and GitLab.

You will train and coach the BDR team, plan hiring, collaborate on events and campaigns, enhance opportunity management, and develop messaging for outbound communications.

Sales & Business Development

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. This role is 100% remote and will be located in the United Kingdom, Ireland, Netherlands or Germany. An Overview Of This Role As a Manager of Business Development in EMEA, you will hire, onboard, and mentor outbound Business Development Representatives (BDRs) in your region, ensuring their success at GitLab. You'll partner closely with the sales team, and ultimately drive pipeline and results. In this role, you will report to the Director, Business Development. What You’ll Do * Train other members of the BDR Team to identify, contact, and create qualified opportunities. * Ensure BDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s * Plan for hiring and onboarding new BDRs. * Work closely with the Events and Digital teams on Field events and targeted ad and nurture campaigns. * Work closely with other members of the Sales Development Leadership and the Sales Development Operations team to improve opportunity management and qualification processes * Work closely with Sales, including the Regional Sales VPs/Directors/Area Sales Managers, to identify key company accounts to develop * Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team’s assigned accounts. What You’ll Bring * Experience in sales, marketing, or customer service for a technical product - leadership experience is required * Experience managing teams working Telco, Southern/Eastern Europe and META, a plus * Excellent spoken and written English * Experience with CRM software (Salesforce preferred) * Experience in sales operations and/or marketing automation software preferred * Understanding of B2B software, Open Source software, and the developer product space is preferred * Passionate about technology and learning more about GitLab * Be ready to learn how to use GitLab and Git * You share our values, and work in accordance with those values. * Leadership at GitLab How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.This role is 100% remote and will be located in the United Kingdom, Ireland, Netherlands or Germany.An Overview Of This RoleAs a Manager of Business Development in EMEA, you will hire, onboard, and mentor outbound Business Development Representatives (BDRs) in your region, ensuring their success at GitLab. You'll partner closely with the sales team, and ultimately drive pipeline and results. In this role, you will report to the Director, Business Development.What You’ll Do * Train other members of the BDR Team to identify, contact, and create qualified opportunities. * Ensure BDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s * Plan for hiring and onboarding new BDRs. * Work closely with the Events and Digital teams on Field events and targeted ad and nurture campaigns. * Work closely with other members of the Sales Development Leadership and the Sales Development Operations team to improve opportunity management and qualification processes * Work closely with Sales, including the Regional Sales VPs/Directors/Area Sales Managers, to identify key company accounts to develop * Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team’s assigned accounts.      What You’ll Bring * Experience in sales, marketing, or customer service for a technical product - leadership experience is required * Experience managing teams working Telco, Southern/Eastern Europe and META, a plus * Excellent spoken and written English * Experience with CRM software (Salesforce preferred) * Experience in sales operations and/or marketing automation software preferred * Understanding of B2B software, Open Source software, and the developer product space is preferred * Passionate about technology and learning more about GitLab * Be ready to learn how to use GitLab and Git * You share our values, and work in accordance with those values. * Leadership at GitLab      How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab

Mission