GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.

We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.

Technology

GitLab

Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.

You need experience in customer communications in a tech environment, strong verbal/written skills, incident management expertise, collaboration ability, attention to detail, and proficiency with communication tools.

You will manage customer communications, draft updates, lead incident responses, collaborate cross-functionally, gather feedback, and track metrics to enhance engagement and clarity.

Customer Relations

Marketing

California

New York

Washington

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. We are seeking a Senior Customer Communications Manager to take ownership of customer-facing communication efforts and ensure our customers receive timely, clear, and valuable updates on product developments, incidents, and key company initiatives. This role requires close collaboration with many teams, including Customer Success, Product, Marketing, Engineering, and Legal, to ensure messaging is accurate, consistent, and aligned with our company’s goals. The Communications Manager will play a critical role in maintaining a high level of transparency and trust with our customer base. The successful candidate will be a skilled communicator, capable of managing both proactive and reactive communications, while continuously seeking ways to enhance the customer experience. What you'll do * Product and Feature Updates: Partner with the Product Marketing team to develop and implement communication plans to keep customers informed about product updates, new features, and enhancements. Ensure messaging is clear, relevant, and accessible to different customer segments. * Incident Communications: Lead global customer communications during service interruptions, outages, or other critical incidents, recognizing that incidents may occur outside of normal work hours. Collaborate closely with internal teams to ensure real-time updates and post-incident summaries are delivered effectively, regardless of time zone. * Customer Engagement: Collaborate with the Customer Success, Marketing, and Legal teams to distribute customer newsletters, updates, and engagement materials, tailored to different customer journeys and segments. * Content Creation: Draft, review, and edit customer-facing communications, including emails, in-app messages, blog posts, and knowledge base articles, ensuring alignment with GitLab’s tone and style. * Feedback and Continuous Improvement: Regularly gather feedback from customers and internal stakeholders to refine communication strategies and ensure relevance and clarity. * Cross-Functional Alignment: Serve as a key liaison between customer-facing teams and internal departments (including Product, Marketing, Engineering, and Legal) to ensure all customer communications are accurate, timely, and aligned with the latest product and service developments. * Crisis Management: Execute established communication plans for potential service disruptions or crises, owning customer communications. Maintain and utilize playbooks for incident communication to ensure rapid deployment when needed. * Metrics and Performance: Track the effectiveness of communication efforts using key metrics such as open rates, engagement levels, and customer feedback. Present insights and recommendations to improve future communication strategies. What you'll bring * Experience in customer communications, customer success, or a related role within a high-growth SaaS or tech environment. * Exceptional written and verbal communication skills, with the ability to translate technical information into user-friendly content. * Experience with incident management communications and crisis response. * Familiarity with DevOps, or related technologies is advantageous. * Demonstrated ability to work collaboratively across different departments and manage multiple priorities. * Strong attention to detail and the ability to manage projects in a fast-paced environment. * Proficiency with communication platforms and tools such as email marketing software, CRM systems, or in-app messaging platforms. How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Unlimited PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range $94,100—$201,600 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.We are seeking a Senior Customer Communications Manager to take ownership of customer-facing communication efforts and ensure our customers receive timely, clear, and valuable updates on product developments, incidents, and key company initiatives. This role requires close collaboration with many teams, including Customer Success, Product, Marketing, Engineering, and Legal, to ensure messaging is accurate, consistent, and aligned with our company’s goals. The Communications Manager will play a critical role in maintaining a high level of transparency and trust with our customer base.The successful candidate will be a skilled communicator, capable of managing both proactive and reactive communications, while continuously seeking ways to enhance the customer experience.What you'll do * Product and Feature Updates: Partner with the Product Marketing team to develop and implement communication plans to keep customers informed about product updates, new features, and enhancements. Ensure messaging is clear, relevant, and accessible to different customer segments. * Incident Communications: Lead global customer communications during service interruptions, outages, or other critical incidents, recognizing that incidents may occur outside of normal work hours. Collaborate closely with internal teams to ensure real-time updates and post-incident summaries are delivered effectively, regardless of time zone. * Customer Engagement: Collaborate with the Customer Success, Marketing, and Legal teams to distribute customer newsletters, updates, and engagement materials, tailored to different customer journeys and segments. * Content Creation: Draft, review, and edit customer-facing communications, including emails, in-app messages, blog posts, and knowledge base articles, ensuring alignment with GitLab’s tone and style. * Feedback and Continuous Improvement: Regularly gather feedback from customers and internal stakeholders to refine communication strategies and ensure relevance and clarity. * Cross-Functional Alignment: Serve as a key liaison between customer-facing teams and internal departments (including Product, Marketing, Engineering, and Legal) to ensure all customer communications are accurate, timely, and aligned with the latest product and service developments. * Crisis Management: Execute established communication plans for potential service disruptions or crises, owning customer communications. Maintain and utilize playbooks for incident communication to ensure rapid deployment when needed. * Metrics and Performance: Track the effectiveness of communication efforts using key metrics such as open rates, engagement levels, and customer feedback. Present insights and recommendations to improve future communication strategies.      What you'll bring * Experience in customer communications, customer success, or a related role within a high-growth SaaS or tech environment. * Exceptional written and verbal communication skills, with the ability to translate technical information into user-friendly content. * Experience with incident management communications and crisis response. * Familiarity with DevOps, or related technologies is advantageous. * Demonstrated ability to work collaboratively across different departments and manage multiple priorities. * Strong attention to detail and the ability to manage projects in a fast-paced environment. * Proficiency with communication platforms and tools such as email marketing software, CRM systems, or in-app messaging platforms.      How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Unlimited PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$94,100—$201,600 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Senior Customer Communications Manager - GitLab

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

Senior Customer Communications Manager

You have 3 years of field marketing experience, strong communication skills, attention to detail, ability to meet deadlines, willingness to travel 25%, and align with company values.

You will assist in executing marketing campaigns, manage event logistics, support sales alignment, handle budgets and lead tracking, utilize marketing tools, and collaborate with internal teams.

Business, Operations & Strategy

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. This position is 100% remote and will be based in the United States or Canada. An Overview Of This Role We are seeking a dynamic Junior Field Marketing Manager (Jr. FMM) to support field marketing strategies and drive sales pipeline growth for AMER Sales and Ecosystem programs. The ideal candidate will thrive in a fast-paced environment, taking charge of regional marketing programs, detailed planning, and proactive communication. This role falls under the Regional Marketing team and will report to the Staff Regional Marketing Manager. This role will directly support the AMER Field Marketing Managers in executing targeted marketing initiatives designed to drive pipeline growth and meet specific sales objectives. This role may occasionally assist the Channel Marketing Manager in executing targeted marketing initiatives for the ecosystem team, such as managing joint campaigns, coordinating partner events, and ensuring these efforts align with broader ecosystem goals. What You'll Do In This Role * Campaign Support: Assisting in the planning, execution, and tracking of marketing campaigns, events, and programs. * Legal and Procurement Management: Process all third-party vendor contracts and procurement, including approvals and legal coordination * Event Coordination: Managing logistics for workshops, webinars, and regional events, including venue sourcing, setting up virtual events, and organizing materials. * Sales Alignment: Working closely with the sales team to align marketing initiatives with sales goals, support pre- and post-event actions, and communicate results. * Budget Management: Handling financial aspects like forecasting, budgeting, and processing payments for events and campaigns. * Lead Management: Assisting with lead list management, tracking, and post-event follow-up coordination. * Tool Management: Utilizing tools such as Salesforce, Marketo, and other project management and marketing platforms to ensure smooth operations. * Collaboration: Partnering with internal teams such as corporate event marketing, product marketing, and operations to drive successful campaign outcomes. Overall, a Jr. FMM ensures seamless execution of field marketing activities while building foundational knowledge of strategy and operations in marketing. We're looking for * 3 years of field marketing experience * Strong communication skills with an emphasis on collaboration * Extremely detail-oriented and organized, with a track record of meeting deadlines * Ability to travel up to 25% * Alignment with company values and the ability to work in a values-driven environment How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range $60,500—$129,600 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.This position is 100% remote and will be based in the United States or Canada.An Overview Of This RoleWe are seeking a dynamic Junior Field Marketing Manager (Jr. FMM) to support field marketing strategies and drive sales pipeline growth for AMER Sales and Ecosystem programs. The ideal candidate will thrive in a fast-paced environment, taking charge of regional marketing programs, detailed planning, and proactive communication. This role falls under the Regional Marketing team and will report to the Staff Regional Marketing Manager. This role will directly support the AMER Field Marketing Managers in executing targeted marketing initiatives designed to drive pipeline growth and meet specific sales objectives. This role may occasionally assist the Channel Marketing Manager in executing targeted marketing initiatives for the ecosystem team, such as managing joint campaigns, coordinating partner events, and ensuring these efforts align with broader ecosystem goals.What You'll Do In This Role * Campaign Support: Assisting in the planning, execution, and tracking of marketing campaigns, events, and programs. * Legal and Procurement Management: Process all third-party vendor contracts and procurement, including approvals and legal coordination * Event Coordination: Managing logistics for workshops, webinars, and regional events, including venue sourcing, setting up virtual events, and organizing materials. * Sales Alignment: Working closely with the sales team to align marketing initiatives with sales goals, support pre- and post-event actions, and communicate results. * Budget Management: Handling financial aspects like forecasting, budgeting, and processing payments for events and campaigns. * Lead Management: Assisting with lead list management, tracking, and post-event follow-up coordination. * Tool Management: Utilizing tools such as Salesforce, Marketo, and other project management and marketing platforms to ensure smooth operations. * Collaboration: Partnering with internal teams such as corporate event marketing, product marketing, and operations to drive successful campaign outcomes.      Overall, a Jr. FMM ensures seamless execution of field marketing activities while building foundational knowledge of strategy and operations in marketing.We're looking for * 3 years of field marketing experience * Strong communication skills with an emphasis on collaboration * Extremely detail-oriented and organized, with a track record of meeting deadlines * Ability to travel up to 25% * Alignment with company values and the ability to work in a values-driven environment      How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$60,500—$129,600 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Associate Field Marketing Manager - GitLab

Associate Field Marketing Manager

You need SaaS experience in Customer Success/Experience/Marketing, strong data analysis skills, proficiency in tools like Google Sheets/Tableau, and great communication abilities.

You will plan and execute digital programs, coordinate with teams, analyze data for insights, prepare performance reports, manage projects, and maintain documentation for team activities.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience. What you'll do * Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events. * Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies. * Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions. * Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives. * Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects. * Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders. What you'll bring * Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment. * Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus. * Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS). * Detail-oriented with excellent analytical, organizational, and problem-solving skills. * Exceptional written and verbal communication skills. * Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment. * Experience with marketing automation tools and/or customer success platforms is highly desirable. How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Unlimited PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range $62,700—$134,400 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.GitLab is seeking a Digital Customer Engagement Specialist to join our Customer Success team. This role is instrumental in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. The ideal candidate will collaborate across teams to support innovative digital initiatives, including email campaigns and live customer events, contributing to our ongoing mission to optimize customer experience.What you'll do * Assist in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events. * Coordinate with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies. * Analyze data from various sources to identify trends, derive actionable insights, and inform strategic decisions. * Prepare and maintain detailed reports on the progress, performance, and outcomes of digital program initiatives. * Establish and manage a lightweight project management framework to effectively oversee new and ongoing projects. * Maintain comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.      What you'll bring * Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment. * Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus. * Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS). * Detail-oriented with excellent analytical, organizational, and problem-solving skills. * Exceptional written and verbal communication skills. * Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment. * Experience with marketing automation tools and/or customer success platforms is highly desirable.      How GitLab will support you * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Unlimited PTO (paid time off) * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$62,700—$134,400 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Digital Customer Engagement Specialist - GitLab

Digital Customer Engagement Specialist

You need a relevant degree, data analytics experience, strong communication skills, familiarity with BI tools, SQL, CRM data, and web tracking, plus the ability to present confidently to stakeholders.

You will develop strategies from data insights, drive experiments for growth, optimize customer journeys, create dashboards, analyze data for Self-Service cohorts, and proactively identify trends.

Data

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. The Senior Analyst role is part of a team focused on transforming the way that GitLab goes to market. Aligned to a cohort of GitLab customers, this role is focused on leveraging data to empower these customers to onboard, transact, and manage their accounts online and at scale. The Senior Analyst, Global Digital SMB reports to the Manager, Global Digital SMB. Responsibilities * Develop strategies and drive team focus based on data insights and findings * Partner with Global Digital SMB Managers to create, execute, and measure experiments focused on driving business growth and improving the Self-Service customer experience * Partner with direct sales to transform our current go-to-market and support a larger self-service channel * Work cross-functionally to optimize our customer journey and experience for a cohort of GitLab customers. * Design and build insightful dashboards for the self-service team and our stakeholders * Take ad-hoc analyses and turn them into a repeatable, scalable data views that our team can leverage on their own * Leverage data to identify new Self-Service cohorts, and determine the best method of engagement * Ownership in scoping, sizing and delivering multiple requests balancing prioritization, efficiency and quality * Be proactive and identify trends or flag potential issues Requirements * Ability to use GitLab * BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience * Demonstrated progressive experience in data analytics * Excellent written and verbal communication skills * Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved * A knack for identifying and investigating anomalies in data and operations * Familiarity with product analytics and tools (e.g. Amplitude) * Familiarity with sales & marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and bookings * Familiarity with BI tools (e.g. Explore, Tableau) and Excel / Google Sheet functions * Experience with SQL, data warehouses and/or scripting languages (e.g. Python, BigQuery, MySQL) * Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics) * Self-motivated and self-managing, with strong organizational skills About The Team Thanks to our Transparency value, you can see what we are working on in our Team page. How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range $112,300—$187,200 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.The Senior Analyst role is part of a team focused on transforming the way that GitLab goes to market. Aligned to a cohort of GitLab customers, this role is focused on leveraging data to empower these customers to onboard, transact, and manage their accounts online and at scale.The Senior Analyst, Global Digital SMB reports to the Manager, Global Digital SMB.Responsibilities * Develop strategies and drive team focus based on data insights and findings * Partner with Global Digital SMB Managers to create, execute, and measure experiments focused on driving business growth and improving the Self-Service customer experience * Partner with direct sales to transform our current go-to-market and support a larger self-service channel * Work cross-functionally to optimize our customer journey and experience for a cohort of GitLab customers. * Design and build insightful dashboards for the self-service team and our stakeholders * Take ad-hoc analyses and turn them into a repeatable, scalable data views that our team can leverage on their own * Leverage data to identify new Self-Service cohorts, and determine the best method of engagement * Ownership in scoping, sizing and delivering multiple requests balancing prioritization, efficiency and quality * Be proactive and identify trends or flag potential issues      Requirements * Ability to use GitLab * BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience * Demonstrated progressive experience in data analytics * Excellent written and verbal communication skills * Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved * A knack for identifying and investigating anomalies in data and operations * Familiarity with product analytics and tools (e.g. Amplitude) * Familiarity with sales & marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and bookings * Familiarity with BI tools (e.g. Explore, Tableau) and Excel / Google Sheet functions * Experience with SQL, data warehouses and/or scripting languages (e.g. Python, BigQuery, MySQL) * Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics) * Self-motivated and self-managing, with strong organizational skills      About The TeamThanks to our Transparency value, you can see what we are working on in our Team page.How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$112,300—$187,200 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Senior Analyst, Global Digital SMB - GitLab

Senior Analyst, Global Digital SMB

You must be proficient in email marketing and Marketo, skilled in HTML, experienced with Salesforce and On24, detail-oriented, organized, and able to work independently as well as in a team.

You will create and manage email campaigns, segment databases, automate workflows, maintain Marketo, analyze performance, design forms, and oversee virtual events.

IT & Cybersecurity

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. An Overview Of This Role As a Marketing Campaigns Coordinator, you will be instrumental in the daily execution of digital marketing initiatives. This position requires configuring systems such as Marketo, SFDC, and On24 to launch innovative marketing programs that support our go-to-market strategy. You will collaborate closely with Marketing Campaign Managers and the Paid Digital and Lifecycle teams to enhance teamwork and drive successful outcomes. This role is 100% remote and will be based in the US or Canada. What You’ll Do * Create, upload, edit, and manage HTML emails and templates for marketing campaigns. * Develop and oversee email components such as headers, footers, personalized elements (e.g., mail merge), and confirmation pages, ensuring adherence to GitLab standards. * Collaborate with the marketing team to establish contact filters and segment the database for effective email communication. * Deploy batch emails and automate multi-touch campaigns to nurture leads, promote events, and manage offers, utilizing GitLab frameworks and tools. * Personalize email content based on activity-driven triggers, while conducting tests to verify accuracy, proper formatting, and functional tracking links. * Assist in the administration of the Marketo platform in line with GitLab-defined processes, including asset management, naming conventions, and access controls. * Design website forms and landing pages, ensuring seamless integration into Marketo programs. * Generate marketing automation reports from the Marketo platform, analyzing email marketing performance, website engagement, and contact activity, including open rates, click-through rates, bounce rates, and unsubscribe rates. * Develop Marketo programs and Salesforce campaigns to effectively track demand generation initiatives. * Set up and manage virtual events using On24. * Conduct quality assurance checks for lead flow in paid digital programs. What You’ll Bring * Proficient in email marketing and marketing automation tools, particularly Marketo. * Skilled in HTML for managing email templates effectively. * Exceptional communication skills for collaborating with marketing teams and delivering reports. * Strong organizational and project management abilities to juggle multiple projects and meet deadlines. * Detail-oriented to ensure the accuracy and integrity of email content and tracking. * Experienced with CRM software (preferably Salesforce) and webinar platforms (preferably On24), with a willingness to learn additional functionalities. * Background in a B2B software marketing team is advantageous. * Capable of working both with minimal direction and collaboratively within a team. * Familiarity with GitLab and Git, or a readiness to learn their usage. * You share our values, and work in accordance with those values. How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range $62,700—$134,400 USD Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.An Overview Of This RoleAs a Marketing Campaigns Coordinator, you will be instrumental in the daily execution of digital marketing initiatives. This position requires configuring systems such as Marketo, SFDC, and On24 to launch innovative marketing programs that support our go-to-market strategy. You will collaborate closely with Marketing Campaign Managers and the Paid Digital and Lifecycle teams to enhance teamwork and drive successful outcomes. This role is 100% remote and will be based in the US or Canada.What You’ll Do * Create, upload, edit, and manage HTML emails and templates for marketing campaigns. * Develop and oversee email components such as headers, footers, personalized elements (e.g., mail merge), and confirmation pages, ensuring adherence to GitLab standards. * Collaborate with the marketing team to establish contact filters and segment the database for effective email communication. * Deploy batch emails and automate multi-touch campaigns to nurture leads, promote events, and manage offers, utilizing GitLab frameworks and tools. * Personalize email content based on activity-driven triggers, while conducting tests to verify accuracy, proper formatting, and functional tracking links. * Assist in the administration of the Marketo platform in line with GitLab-defined processes, including asset management, naming conventions, and access controls. * Design website forms and landing pages, ensuring seamless integration into Marketo programs. * Generate marketing automation reports from the Marketo platform, analyzing email marketing performance, website engagement, and contact activity, including open rates, click-through rates, bounce rates, and unsubscribe rates. * Develop Marketo programs and Salesforce campaigns to effectively track demand generation initiatives. * Set up and manage virtual events using On24. * Conduct quality assurance checks for lead flow in paid digital programs.      What You’ll Bring * Proficient in email marketing and marketing automation tools, particularly Marketo. * Skilled in HTML for managing email templates effectively. * Exceptional communication skills for collaborating with marketing teams and delivering reports. * Strong organizational and project management abilities to juggle multiple projects and meet deadlines. * Detail-oriented to ensure the accuracy and integrity of email content and tracking. * Experienced with CRM software (preferably Salesforce) and webinar platforms (preferably On24), with a willingness to learn additional functionalities. * Background in a B2B software marketing team is advantageous. * Capable of working both with minimal direction and collaboratively within a team. * Familiarity with GitLab and Git, or a readiness to learn their usage. * You share our values, and work in accordance with those values.      How GitLab Will Support You * Benefits to support your health, finances, and well-being * All remote, asynchronous work environment * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and development budget * Parental leave * Home office support      Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range$62,700—$134,400 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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