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Senior Analyst/Manager - O2C AR

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Lilly

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Accounting & Tax
  • Cork

AI generated summary

  • You need 3-5 years in O2C/Finance, strong credit management skills, experience with SAP, fluency in English, and proficiency in Excel, Power BI. Effective communication and compliance focus are essential.
  • You will guide AR team processes, support credit management, enhance efficiency, ensure compliance, mentor analysts, boost customer experience, and drive continuous improvement initiatives.

Requirements

  • 3 to 5 years’ experience in O2C or Finance function with in-depth knowledge of credit management & customer service as well as process enhancement in a multinational environment
  • Degree in Business and/or Accounting (or equivalent work experience)
  • Fluency in English and any additional European language preferable
  • Experience with SAP O2C Module
  • Experience in Business Warehouse or Business Objects, Macros, Power BI
  • MS Excel, Word and PowerPoint
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyze & resolve problems with good time management
  • Ability to communicate effectively and timely with all stakeholders
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members
  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture
  • Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner & mentor the AR Analysts and Expert Specialists to maximize compliance
  • Ensure ownership for all applicable Sox & Operational controls for your area
  • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
  • Coaching and mentoring the O2C AR Analysts and Expert Specialists
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Build and maintain a strong knowledge of Lilly’s product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global O2C team to drive improvements for processes

Responsibilities

  • Be seen as a “go-to” information & guidance resource for O2C AR credit management, collections, disputes, reimbursement, cash application and CMD queries
  • Be a natural “go-to” person for the AR team to learn from & accordingly provide support to the AR Senior Manager by assuming front line technical AR queries from the team & Affiliates
  • Support global/regional O2C projects with influence on enhanced credit management
  • Lead AR team members on processes enhancements implementation with a focus on Transformation to integrate agility ways of thinking, doing and being throughout the organization to improve its adaptability, efficiency and responsiveness to customer needs.
  • Ensure excellence across the key deliverables from the AR team - Monthly TB calls and Aged Debt reviews & Quarterly Credit Committee data.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met whilst identifying and implementing initiatives to improve
  • Support the overall O2C AR team by demonstrating leadership adaptability and flexibility in providing cover for team members and training of new team members
  • Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
  • Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner & mentor the AR Analysts and Expert Specialists to maximize compliance.
  • Ensure ownership for all applicable Sox & Operational controls for your area.
  • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
  • Coaching and mentoring the O2C AR Analysts and Expert Specialists
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our internal customer’s experience with the GBS
  • Build and maintain a strong knowledge of Lilly’s product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Global O2C team to drive improvements for processes

FAQs

What is the job title for this position?

The job title is Senior Analyst/Manager - O2C AR.

Where is Eli Lilly Cork located?

Eli Lilly Cork is located in Little Island, near Cork, Ireland.

What are the required years of experience for this role?

The role requires 3 to 5 years of experience in the O2C or Finance function.

What qualifications are needed for the position?

A degree in Business and/or Accounting or equivalent work experience is required.

Is fluency in languages other than English preferred?

Yes, fluency in any additional European language is preferable.

What type of working environment does Eli Lilly Cork offer?

Eli Lilly Cork offers a premium workspace with flexible hybrid working options.

What are the primary responsibilities of the Senior Analyst/Manager - O2C AR?

Responsibilities include overseeing the O2C AR Process, providing guidance on credit management and collections, and supporting process enhancements.

What systems experience is required for this position?

Experience with the SAP O2C Module and familiarity with Business Warehouse or Business Objects, Macros, and Power BI are required.

Will there be any travel required for this position?

Yes, up to 10% international travel may be required.

What are the working hours for this role?

The working hours require team members to work on a rotation shift basis of 1pm to 9pm one day per week and 9am to 5pm for four days per week.

Does Eli Lilly promote diversity, equity, and inclusion?

Yes, Eli Lilly is committed to diversity, equity, and inclusion across all dimensions.

What additional benefits does Eli Lilly Cork offer?

Benefits include healthcare, pension, life assurance, subsidized canteen, onsite gym, travel subsidies, and in-house people development services.

Is mentoring a part of the responsibilities for this position?

Yes, mentoring and coaching the O2C AR Analysts and Expert Specialists are key parts of the role.

How does Eli Lilly ensure compliance in this role?

The role requires demonstrating a strong compliance-oriented mindset and familiarizing with all applicable process documentation and training materials.

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Lilly

We're a medicine company turning science into healing to make life better for people around the world.

Manufacturing & Electronics
Industry
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Employees
1876
Founded Year

Mission & Purpose

Eli Lilly and Company is a global pharmaceutical firm dedicated to discovering, developing, and delivering innovative medicines that improve patient outcomes worldwide. Their ultimate mission is to make life better for people around the globe through high-quality healthcare solutions. The purpose of the company is to create medicines that help people live longer, healthier, and more active lives, while maintaining a commitment to ethical standards, scientific excellence, and integrity in all their operations.

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