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Senior BizOps Engineer

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Mastercard

3mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a BS in Computer Science or related field, coding experience, strong problem-solving skills, and proficiency in C, Java, Python, or similar. Familiarity with CI/CD tools is preferred.
  • You will enhance service lifecycles, analyze ITSM activities, support system design, monitor service health, automate processes, lead CI/CD efforts, manage incidents, and mentor junior team members.

Requirements

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to help debug and optimize code and automate routine tasks.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Responsibilities

  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
  • Work with a global team spread across tech hubs in multiple geographies and time zones
  • Share knowledge and mentor junior resources

FAQs

What is the main purpose of the Senior BizOps Engineer role?

The main purpose of the Senior BizOps Engineer role is to be the production readiness steward for the platform, ensuring operational criteria like system availability, performance, monitoring, and deployment automation are implemented throughout the delivery process.

What qualifications are required for this position?

A BS degree in Computer Science or a related technical field, experience with algorithms, data structures, scripting, pipeline management, and the ability to debug and optimize code are required. Experience with programming languages such as C, C++, Java, Python, Go, Perl, or Ruby is preferred.

What type of experience is preferred for applicants?

Candidates should have experience in CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Additionally, experience in designing and implementing effective CI/CD flows is desired, along with a strong appetite for change and automation.

Are there opportunities for team members to mentor others?

Yes, the role involves sharing knowledge and mentoring junior resources, allowing for professional growth and contribution to the team.

What is the responsibility towards corporate security?

All employees are expected to abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected security violations, and complete periodic mandatory security trainings.

What does the BizOps team focus on in their operations?

The BizOps team focuses on operational readiness, risk management, and aligning product and customer-focused priorities with operational needs, while also continuously improving customer experience through feedback to development teams.

How does the role contribute to a culture of inclusion?

The role contributes to a culture of inclusion by collaborating with diverse teams, respecting individual strengths and experiences, and promoting a supportive work environment that drives innovation and better decision-making.

What are the expected outcomes from the Senior BizOps Engineer position?

Expected outcomes include improved system reliability and performance, efficient deployment processes through CI/CD practices, and contributing to the overall effectiveness and customer experience of supported applications.

Do team members need to work across global teams?

Yes, this position requires collaboration with a global team spread across multiple geographies and time zones.

Is there a strong emphasis on automation in this role?

Yes, there is a strong emphasis on automation, as the BizOps team seeks members who have a low tolerance for manual work and strive to automate as much as possible to improve efficiency and effectiveness.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.