FAQs
What is the job title for this position?
The job title is Senior Business Analyst, Deloitte Global Technology.
What is the work model for this position?
The work model is hybrid.
Where is the primary location for this job?
The primary location for this job is Toronto, ON.
What are the main responsibilities of the Senior Business Analyst?
The main responsibilities include representing the CoE when dealing with internal Deloitte stakeholders in the Customer Service Management (CSM) space of ServiceNow, primarily focusing on Operate X in Canada and the Americas.
What types of skills are required for this role?
Required skills include business analysis, excellent communication skills, problem resolution, stakeholder management, small team management, excellent client service, ServiceNow knowledge, and proficiency in the MS-Office Suite.
What is the salary range for this position?
The salary range for this position is $69,000 - $114,000.
Are there opportunities for bonuses in this role?
Yes, individuals may be eligible to participate in the bonus program.
What benefits does Deloitte offer beyond salary?
Deloitte offers a Total Rewards Package that includes mental health support, flexible benefit spending accounts, extensive time off (38+ days), and flexible work arrangements.
How does Deloitte promote diversity and inclusion?
Deloitte encourages applications from all qualified candidates representing the full diversity of communities across Canada and has specific initiatives like the AccessAbility Action Plan, Reconciliation Action Plan, and the BlackNorth Initiative to support diverse candidates.
Who can I contact for accommodation during the recruitment process?
You can connect with accessiblecareers@deloitte.ca for accommodations or indigenouscareers@deloitte.ca for questions related to careers for Indigenous peoples at Deloitte.