FAQs
What is the primary focus of the Senior Business Operations Analyst role at PhonePe?
The primary focus is on managing payments initiatives with banks and institutions, emphasizing technological interventions and stakeholder coordination.
What are the key responsibilities of this position?
Key responsibilities include managing business reporting using Excel and SQL, developing relationships with payment stakeholders, monitoring transaction success rates, addressing internal queries, and driving execution excellence.
What qualifications are preferred for this role?
A B.Tech or MBA is preferred for candidates applying for this position.
How many years of experience are required for this position?
A minimum work experience of 3-4 years in the operations/payment industry is required.
What skills are essential for this role?
Essential skills include a driving personality, strong communication skills, the ability to negotiate, and advanced knowledge of Excel and SQL.
What employee benefits does PhonePe offer?
PhonePe offers a range of benefits including medical insurance, a wellness program, parental support, retirement benefits, and higher education assistance.
How does PhonePe promote a positive work culture?
PhonePe promotes a positive work culture by empowering employees, fostering collaboration, and encouraging creativity, while trusting them to take ownership of their work from start to finish.
What approach does PhonePe take towards customer satisfaction?
PhonePe takes a customer-first approach by driving execution excellence to promptly resolve pain points and enhance products and processes.
Will I be collaborating with other teams in this role?
Yes, you will coordinate with Customer Support, finance, and both internal and external teams for integrations and live activities.
How important are technological skills for this position?
Technological skills, particularly advanced knowledge of Excel and SQL, are crucial for managing business reporting and analyzing data in this role.