Senior Business Support Assistant

Full Time, Fixed Term/Secondment opportunity up to 30 November 2024

The School Admissions Service is looking for a driven individual able to manage competing demands, with a proven ability to deliver first-rate customer service. You will be a flexible person, with attention to detail and the ability to adept at handling the kind of problems that often arise in a fast changing, dynamic environment.

Support the allocation of school places for pupils moving into the area and those wishing to change schools, in accordance with the admission authority’s policy, including advising parents/carers about procedures in respect of school appeals.

Administer and process emails sent to the School Admissions shared email account.

Respond to a range of routine and more complex written and telephone enquiries from a variety of sources (internal/external) either directly or by referral to an appropriate colleague to ensure a satisfactory resolution.

Compose type and distribute routine & more complex correspondence. In addition, prepare more specialist/technical draft documents for approval as directed.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

If you like challenge and variety, with no two days likely to be the same, this may be the role for you.

For further details please contact Hayley Leman, Service Lead by email at hayley.leman@bristol.gov.uk

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.