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Senior Client Service Support Analyst

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Amundi

Sep 22

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Dublin
  • Quick Apply

AI generated summary

  • You must have experience in investment/asset management, incident management, strong analytical skills, and knowledge of financial markets; familiarity with ITIL and mentoring is a plus.
  • You will provide support for client issues, collaborate with teams for timely resolutions, analyze business requirements, and advocate for system enhancements as you grow familiar with the platform.

Requirements

  • Experience of working in the Investment or Asset Management industry or a closely related sector is essential.
  • Experience of incident/issue management in a customer-facing role is essential.
  • Excellent analytical and problem-solving skills.
  • Demonstrable desire to progress within their role, both technically and in terms of business knowledge.
  • Experience of working with or supporting complex business applications would be very useful, as well as a good appreciation of general IT processes and best practices. Familiarity with support and documentation tools such as Jira and Confluence would be beneficial.
  • Excellent English language skills are required, good knowledge of French would be a considerable plus.
  • Experience of working within an IT Service management framework such as ITIL would be an advantage.
  • Experience of guiding and mentoring more junior staff would be advantageous.
  • Confident presentation skills on technical topics.
  • Ability to work as part of a team, but also independently and on own initiative, once trained.
  • Ability to work on both project and business-as-usual activities simultaneously.
  • Degree level or equivalent professional qualification or equivalent worked experience.
  • Good understanding of financial markets and traded instruments.
  • A sound knowledge of the role of Front, Middle and Back Office applications within Investment Management.
  • Completion of CFA levels or other financial industry qualifications would be a plus.

Responsibilities

  • Providing 1st and 2nd line support for service issues and requests from initial contact with Amundi Technology clients, through to resolution and documentation.
  • Collaborating with other Amundi teams to resolve issues in a timely manner, and ensure root-cause and preventative actions are identified and documented.
  • Providing subject matter expertise and use of incident/problem management/prioritization skills in the support of critical Investment business processes from Decision support and Portfolio management, to Order management and Trading, and onto Trade Processing and Reconciliation.
  • Work with Product and Development teams to represent client needs that require system or service enhancements.
  • As familiarity with the platform grows, analyzing clients’ business requirements and identifying solutions using the applications and systems available.

FAQs

What type of experience is required for the Senior Client Service Support Analyst position?

The ideal candidate should have 5+ years of experience in the Investment Management or software industry, with a good knowledge of Middle Office processes and exposure to Front Office applications.

What is the primary responsibility of the Senior Client Service Support Analyst?

The primary responsibility is to provide 1st and 2nd line support for service issues and requests from clients, collaborating with other Amundi teams to resolve issues in a timely manner and ensuring root-cause and preventative actions are identified and documented.

Is knowledge of French required for this role?

Excellent English language skills are required, and good knowledge of French would be a considerable plus.

What educational qualifications are preferred for this position?

A degree level or equivalent professional qualification, or equivalent work experience is preferred. A good understanding of financial markets and traded instruments is also beneficial.

Are there opportunities for career progression within Amundi?

Yes, there are opportunities to pursue both technical and business-oriented career paths within Amundi, especially with their ambitious plans to expand technology offerings.

What kind of support tools are beneficial for this role?

Familiarity with support and documentation tools such as Jira and Confluence would be beneficial for this role.

Is there an expectation for the Senior Client Service Support Analyst to mentor junior staff?

Yes, having experience in guiding and mentoring more junior staff would be advantageous.

What type of environment does Amundi strive to create for its employees?

Amundi focuses on creating a great and positive work environment, nurturing and rewarding talent, with a comprehensive benefits package and development programs.

Does Amundi prioritize diversity and inclusion in the workplace?

Yes, Amundi prides itself on being a responsible financial player, focusing on equal opportunity, diversity, inclusion, and non-discrimination.

What kind of support is provided for work-life balance?

Amundi aims to help employees balance their professional and personal lives by providing access to employee networks, such as the Women’s Network, Charity Committee, and Mental Health Champions.

Trust must be earned

Finance
Industry
5001-10,000
Employees
2010
Founded Year

Mission & Purpose

Amundi, the leading European asset manager, ranking among the top 10 global players* , offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €1.9 trillion of assets**. With its six international investment hubs***, financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape. Amundi clients benefit from the expertise and advice of 5,400 employees in 35 countries. Amundi, a trusted partner, working every day in the interest of its clients and society * Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021 ** Amundi data as at 31/12/2022 *** Boston, Dublin, London, Milan, Paris and Tokyo