FAQs
What type of experience is required for the Senior Client Service Support Analyst position?
The ideal candidate should have 5+ years of experience in the Investment Management or software industry, with a good knowledge of Middle Office processes and exposure to Front Office applications.
What is the primary responsibility of the Senior Client Service Support Analyst?
The primary responsibility is to provide 1st and 2nd line support for service issues and requests from clients, collaborating with other Amundi teams to resolve issues in a timely manner and ensuring root-cause and preventative actions are identified and documented.
Is knowledge of French required for this role?
Excellent English language skills are required, and good knowledge of French would be a considerable plus.
What educational qualifications are preferred for this position?
A degree level or equivalent professional qualification, or equivalent work experience is preferred. A good understanding of financial markets and traded instruments is also beneficial.
Are there opportunities for career progression within Amundi?
Yes, there are opportunities to pursue both technical and business-oriented career paths within Amundi, especially with their ambitious plans to expand technology offerings.
What kind of support tools are beneficial for this role?
Familiarity with support and documentation tools such as Jira and Confluence would be beneficial for this role.
Is there an expectation for the Senior Client Service Support Analyst to mentor junior staff?
Yes, having experience in guiding and mentoring more junior staff would be advantageous.
What type of environment does Amundi strive to create for its employees?
Amundi focuses on creating a great and positive work environment, nurturing and rewarding talent, with a comprehensive benefits package and development programs.
Does Amundi prioritize diversity and inclusion in the workplace?
Yes, Amundi prides itself on being a responsible financial player, focusing on equal opportunity, diversity, inclusion, and non-discrimination.
What kind of support is provided for work-life balance?
Amundi aims to help employees balance their professional and personal lives by providing access to employee networks, such as the Women’s Network, Charity Committee, and Mental Health Champions.