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Senior Clinical Administrative Coordinator - Remote in AZ or CO

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Optum

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Phoenix
    Remote

AI generated summary

  • You need a high school diploma, 2+ years in healthcare, call center experience, medical terminology knowledge, computer proficiency, HIPAA understanding, and must reside in AZ or CO.
  • You will engage high-risk patients, schedule appointments, manage clinical information, communicate with providers, and build relationships through calls to support patient care effectively.

Requirements

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, OR physician's office
  • 2+ years of experience in working with medical terminology
  • Experience with working in a call center OR managing high volume of calls
  • Computer proficiency, including data entry and utilizing Microsoft Outlook
  • Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
  • Ability to type and navigate a Windows - based environment simultaneously
  • Experience in working with and understanding HIPAA guidelines
  • Ability to travel up to 10% of the time (Domestic) to local offices
  • Ability to work any shift between the hours of 8:00 AM - 5:00 PM (3 days / week) and 10:00 AM - 7:00 PM (2 days / week) from Monday - Friday
  • Pharmacy Tech, Pharmacy Tech for Insurance Company, OR Medical Assistant
  • Managed Care experience
  • Bilingual fluency in English and Spanish
  • Reside within the state of Arizona OR Colorado
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Able to take initiative and work independently
  • Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast - paced, dynamic environment
  • Strong communication skills with patients, providers, and other healthcare professionals

Responsibilities

  • Work with a Clinical Care Team to support patient and provider engagement
  • Engage high - risk patients telephonically to schedule appointments with Clinical Care Team
  • Utilize multiple technology systems and outreach to provider offices and / or pharmacies as needed to capture pertinent information for patient engagement
  • Support patients by scheduling PCP appointments on their behalf
  • Prepare patient cases in workflow management platform for Care Team patient engagement
  • Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
  • Communicate with provider offices to problem - solve patient issues and / or facilitate communication between practice staff and Care Team
  • Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen
  • Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
  • Build rapport and establish trusted relationships with patients via daily outbound and inbound calls

FAQs

Do we support remote work?

Yes, remote work is available for this position, but you must reside in Arizona or Colorado.

What are the primary responsibilities of the Senior Clinical Administrative Coordinator?

The primary responsibilities include engaging high-risk patients for Comprehensive Medication Reviews, scheduling appointments, supporting administrative tasks, and facilitating communication between patients and provider offices.

What are the required qualifications for this role?

Required qualifications include a High School Diploma or GED, at least 2 years of medical or healthcare experience, experience with medical terminology, call center experience, and proficiency in Microsoft Outlook and other technology systems.

Are there preferred qualifications for this position?

Yes, preferred qualifications include being a Pharmacy Tech, having managed care experience, or being bilingual in English and Spanish.

What is the expected work schedule for this position?

The position requires availability to work any shift between 8:00 AM - 5:00 PM for 3 days a week and 10:00 AM - 7:00 PM for 2 days a week, Monday through Friday.

Is there a travel requirement for this position?

Yes, there is a travel requirement of up to 10% of the time for this role.

What soft skills are important for this role?

Important soft skills include the ability to take initiative, adaptability to process changes, and strong communication skills with patients and healthcare professionals.

What kind of benefits does UnitedHealth Group offer?

UnitedHealth Group offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase options, and 401k contributions, among other benefits.

Is there a specific internet requirement for remote work?

Yes, you must have a UnitedHealth Group approved high-speed internet connection or leverage existing high-speed internet service.

What is the pay range for this position in Colorado?

The hourly pay range for this position in Colorado is $19.47 - $38.08 per hour, based on various factors including local labor markets and experience.

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Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.