FAQs
What is the location of the Senior CRM Manager position?
The position is located in Berlin.
What type of contract is offered for this position?
This is a full-time contract.
What is the main focus of the Senior CRM Manager role?
The main focus is on customer acquisition, development, and retention through Zalando's loyalty program, particularly by managing the email channel and analyzing customer data.
What qualifications are required for this position?
Candidates should have several years of experience as a CRM Manager, ideally in the e-commerce or (fashion) retail environment, along with strong analytical skills and experience with email marketing tools.
Is knowledge of the German language required for this role?
Yes, very good German language skills are required, along with good English proficiency.
What types of campaigns will the Senior CRM Manager be responsible for?
The manager will develop targeted CRM campaigns focused on customer activation, loyalty, and reactivation, as well as design and send various email campaigns.
How does Zalando support diversity and inclusion in their hiring process?
Zalando evaluates candidates based solely on their qualifications, achievements, and business needs, and encourages applications from individuals of all gender identities, sexual orientations, ethnicities, and backgrounds.
Are there professional development opportunities for employees?
Yes, Zalando promotes professional development through their training platform and biannual peer-to-peer reviews.
What are the employee benefits provided by Zalando?
Benefits include an employee stock program, discounts on products, paid volunteer days, a hybrid work model, additional vacation days, relocation assistance, family services, health and wellness options, and psychological support and coaching.
Who should I contact for more information regarding this job?
You can contact Juliane Staffehl at juliane.staffehl@zalando.de for more information.