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Senior Customer Success Manager-Retail Media

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Pacvue

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product
  • New York

AI generated summary

  • You need 4-5 years in digital advertising, 2-3 years with e-commerce platforms (Amazon preferred), customer success experience, strong analytical skills, and moderate Excel proficiency.
  • You will ensure customer success through technical support, foster account growth, resolve client issues, educate users on features, assist in pre-sales, and collaborate on training and process improvements.

Requirements

  • 4-5 years of digital/search advertising work experience and domain knowledge
  • 2-3 years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Criteo, Kroger (experience with Amazon DSP and with Pacvue, or a similar technology, strongly preferred)
  • Spanish fluency a plus
  • Customer success, consulting service or pre-sales experience and expertise
  • Great interpersonal skills, team player and customer service focused attitude
  • High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
  • Ability to operate simultaneously and effectively in both tactical and strategic modes
  • Strong analytical skills are a must
  • Moderate Excel skills are a must

Responsibilities

  • Make customers successful by providing high quality technical support and service.
  • Foster account growth/expansion via new products and markets.
  • Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
  • Be an escalation point for client issues and be a client centric problem solver.
  • Be a subject matter expert on the Pacvue platform and retail media in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed.
  • Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
  • Identify areas where process improvements can be made and execute an action plan to improve current processes.
  • Educate users on latest SaaS platform features.
  • Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
  • Address technical issues relating to software function and upgrades.
  • Assist in feature design with the R&D team.
  • Create product reports and recreate errors for documentation and communication with developers.

FAQs

What is the role of the Senior Customer Success Manager-Retail Media at Pacvue?

The Senior Customer Success Manager-Retail Media is responsible for developing deep relationships with clients, providing high-quality technical support, fostering account growth, and serving as a key point of contact for addressing client issues. They also collaborate with internal teams to improve processes and push for successful client outcomes.

What qualifications are required for this position?

Candidates should have 4-5 years of digital/search advertising work experience, 2-3 years of experience with eCommerce advertising platforms (preferably Amazon, Walmart, Instacart, etc.), strong analytical skills, moderate Excel skills, and excellent interpersonal skills. Fluency in Spanish is a plus.

Is experience with Pacvue or similar technologies preferred?

Yes, experience with Pacvue or similar technologies is strongly preferred for this role, particularly in relation to Amazon DSP.

What benefits does Pacvue offer to employees?

Pacvue offers unlimited paid time off, paid holidays and floating holidays, medical, dental, and vision insurance, life insurance, pet insurance, a 401k plan with employer match, paid parental leave, and the opportunity to take up to 2 days of paid time off for volunteering.

What is the salary range for the Senior Customer Success Manager-Retail Media position?

The annual base salary range for this position is between $95,000 and $115,000, with actual salary depending on experience, skills, abilities, and market data. This position is also eligible for additional annual bonus compensation.

How does Pacvue support a diverse workforce?

Pacvue is committed to employing a diverse workforce and ensures that qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Is prior customer success or consulting experience required for this role?

Yes, previous experience in customer success, consulting services, or pre-sales is required for this role.

Can you describe the work environment at Pacvue?

Pacvue offers an energetic and passionate team environment, where employees work in a fast-paced and start-up-like atmosphere, adapting as needed to meet the challenges of the eCommerce industry.

What kind of training and learning opportunities does Pacvue provide?

Pacvue provides mentorship and access to industry-best practices and thought leadership, allowing employees to learn and grow alongside talented colleagues. The company collaborates with the Training and Education team to develop onboarding and educational content.

Will I need to travel for this role?

The job description does not specify travel requirements, but responsibilities may involve liaising with clients, which may occasionally require travel depending on client needs and meetings.

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Pacvue

Technology
Industry
501-1000
Employees

Mission & Purpose

Pacvue is a commerce acceleration platform that empowers businesses to discover the most impactful opportunities, activate sales growth, and streamline daily operations. The platform turns insights into actionable recommendations by integrating retail media, commerce management, and measurement. With Pacvue as your guide, you can see further, think bigger, and move faster through your commerce journey.