FAQs
What is the primary role of a Senior CX Researcher at your company?
The primary role of a Senior CX Researcher is to advance user experiences and drive innovation across digital products and services by conducting user-focused research and providing actionable insights to enhance the overall experience for patients, healthcare providers, and other stakeholders.
What types of research methods will the Senior CX Researcher be expected to utilize?
The Senior CX Researcher will be expected to utilize various qualitative and quantitative research methods, including interviews, surveys, usability tests, observations, card sorting, and heuristic evaluations.
Is fluency in Spanish required for this position?
Fluency in Spanish is preferred but not required for this position.
What qualifications are necessary for applicants?
Applicants must hold a Bachelor's degree in a relevant field and have at least 5 years of experience in UX research, demonstrating a strong portfolio of successful research outcomes.
What skills are essential for success in this role?
Essential skills include strong empathy for users, excellent communication abilities, expertise in research methodologies, proficiency in analyzing and synthesizing data, and strong leadership skills to mentor junior researchers.
Will the Senior CX Researcher be involved in mentoring junior researchers?
Yes, the Senior CX Researcher will be responsible for mentoring and guiding junior researchers, helping to shape the next generation of UX research leaders.
What are the key success factors for this position?
Key success factors include being an empathetic and curious researcher, having a strong portfolio, expert knowledge of research methods, excellent communication skills, familiarity with UX design principles, and the ability to manage multiple projects effectively.
What benefits does your company offer?
Our benefits include immediate eligibility for health and welfare benefits, a 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.
Is experience in the healthcare industry required for this role?
Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable but not required for this role.
Can I work independently in this position?
Yes, the Senior CX Researcher should be able to work independently while managing multiple research projects simultaneously and adhering to deadlines.