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Senior Director, eCommerce Logistics

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Open Farm Pet

Sep 20

  • Job
    Full-time
    Expert Level
  • Logistics
  • Toronto
  • Quick Apply

AI generated summary

  • You should have extensive eCommerce logistics experience, strong data-driven problem-solving skills, team leadership, budget management, and interest in sustainability, preferably in the pet food sector.
  • You will manage logistics for DTC and Amazon, optimize supply chain processes, enhance customer experience, oversee 3PL relationships, analyze KPIs, and ensure compliance and efficiency.

Requirements

  • Extensive experience in eCommerce logistics, including direct-to-consumer and marketplace operations (Amazon experience is a plus), with a proven track record
  • In-depth knowledge of logistics operations, including warehousing, transportation (including last mile-delivery), inventory management, and order fulfillment
  • Previous roles should include managing logistics for fast-paced, high-volume operations
  • Proven track record of leading and managing teams effectively, including hiring, training, and mentoring staff
  • A strong appetite for using data to solve problems and identify opportunities
  • Demonstrated experience in implementing and managing sustainable logistics practices
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Experience owning a budget and leading negotiations with suppliers and vendors
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
  • Experience in the pet food or consumer goods industry is a plus
  • An interest in sustainability and working for a mission-based organization

Responsibilities

  • Develop and implement a comprehensive logistics strategy for both DTC and Amazon channels, aligned with the company’s growth objectives
  • Oversee the design and execution of logistics and supply chain processes to optimize inventory management, order fulfillment, and distribution across both channels
  • Proactively identify opportunities to deliver an enhanced customer experience or improve efficiencies, and work closely with the eCommerce team to bring the initiatives to life
  • Lead and mentor a high-performing logistics team, fostering a culture of collaboration, innovation, and continuous improvement
  • Manage day-to-day logistics operations for DTC and Amazon channels, including warehousing, transportation, and last-mile delivery, ensuring operational efficiency and customer satisfaction
  • Oversee relationship with our partner third party logistics providers (3PLs) for our DTC business, collaborating on improvement opportunities
  • Collaborate closely with the eCommerce team to ensure seamless integration of logistics with overall business operations
  • Monitor and analyze key performance indicators (KPIs) and metrics to drive data-informed decisions and process enhancements for both sales channels
  • Ensure exceptional customer service by delivering products on time and managing returns and exchanges effectively for both DTC and Amazon customers
  • Develop strategies to enhance the customer experience through improved delivery options and communication for both sales channels
  • Develop and manage the logistics budget, optimizing costs while maintaining high service levels for both direct-to-consumer and Amazon operations
  • Identify and implement cost-saving initiatives and efficiency improvements across the logistics network
  • Ensure compliance with regulatory requirements, safety standards, and industry best practices for logistics operations
  • Develop and implement risk management strategies to address potential disruptions and ensure business continuity for both DTC and Amazon channels

FAQs

What is the primary responsibility of the Senior Director of eCommerce Logistics?

The primary responsibility is to develop and execute logistics strategies that support both Direct-to-Consumer (DTC) and Amazon sales channels, ensuring efficient delivery of products while maintaining sustainability and customer experience.

Who will the Senior Director of eCommerce Logistics report to?

This role will report to the Chief Supply Chain Officer.

What qualifications are required for this position?

The ideal candidate should have extensive experience in eCommerce logistics, including DTC and marketplace operations, a proven track record in fast-paced environments, strong analytical and problem-solving skills, and experience in sustainable logistics practices.

Is experience in the pet food or consumer goods industry preferred?

Yes, experience in the pet food or consumer goods industry is considered a plus.

What kind of team will the Senior Director of eCommerce Logistics lead?

The Senior Director will lead a high-performing logistics team, fostering a culture of collaboration, innovation, and continuous improvement.

What key performance indicators will be monitored in this role?

The role requires monitoring and analyzing key performance indicators (KPIs) to drive data-informed decisions and process enhancements for both DTC and Amazon sales channels.

Does this position involve budget management?

Yes, the Senior Director will develop and manage the logistics budget, optimizing costs while maintaining service levels.

Are there opportunities for professional development in this role?

Yes, the position involves leading, mentoring, and training staff, providing opportunities for professional development.

What does Open Farm offer in terms of benefits?

Open Farm offers market-competitive compensation, comprehensive healthcare coverage, competitive 401k and RRSP plans with company match, wellness and personal days, volunteer days, and discounts on pet food.

What is the company culture like at Open Farm?

Open Farm has a dynamic and supportive work environment with a team of dedicated professionals, and it's known for its enjoyable office culture, including the presence of pets during video calls and meetings.

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Open Farm Pet

For the obsessed, by the obsessed. Ethically & sustainably sourced pet food.

Retail & Consumer Goods
Industry
51-200
Employees
2014
Founded Year

Mission & Purpose

Based in Toronto, Open Farm is one of the fastest growing pet food companies in North America. We focus on producing premium, healthy food and treats for pets, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top quality ingredients from farmers and fisheries doing things the right way. That’s why we are proud to call ourselves the first pet food partner of Certified Humane, and have also built strong partnerships with other leading animal welfare and sustainability certifications including Global Animal Partnership, Ocean Wise and Seafood Watch.