FAQs
What is the main responsibility of the Senior Executive in this role?
The primary responsibility is to conduct thorough investigations into fraud-related activities across multiple banking products, advise management on strategic decisions, and ensure compliance with regulatory standards.
What qualifications are required for this position?
A Bachelor's degree is required, along with a minimum of 2+ years of experience in a fraud and risk-related role, which includes end-to-end fraud investigation on bank accounts, transactions, check deposits, and card fraud.
Is previous experience in customer service necessary?
Yes, candidates should have at least 2+ years of experience in customer service specifically related to fraud and risk through inbound and outbound calls.
What tools or software should the candidate be familiar with?
Candidates should have basic strong internet research skills, proficiency in Google Docs, and overall strong PC skills.
What are the working hours for this position?
The position requires shift work, including weekends, non-business hours, and holidays.
What are the important performance metrics for this role?
Important performance metrics include productivity, quality/accuracy, turnaround time and cycle time of assigned work, process improvement initiatives, domain expertise and certification scores, and schedule adherence.
How does the Senior Executive contribute to fraud prevention strategies?
The Senior Executive is responsible for identifying fraud trends, making recommendations for new strategies to prevent additional losses, and managing special projects assigned by management.
What essential soft skills are valued for this role?
Key soft skills include strong teamwork, effective communication, high accuracy in work, self-discipline, listening skills, and patience.
Are there any specific technical skills required for this job?
Yes, candidates should have basic strong internet research skills, proficiency with Google Docs, and a typing speed of 30 words per minute with high accuracy.
Who does this position report to?
This position reports to the Assistant Manager – Operations.